Job description

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity. Who We Are: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary The Senior Manager is responsible for leading the global SAP Quality Management domain across West’s enterprise applications landscape and its integrations. This role serves as the functional owner and strategic partner for SAP QM capabilities, ensuring global Quality processes are designed, deployed, governed, supported, and continuously improved across all manufacturing sites and business functions. This position partners closely with global and site Quality teams, Operations, Regulatory, Manufacturing, Supply Chain, Plant Maintenance, DBI, and D&T Leads to deliver scalable, compliant, and business-aligned SAP QM solutions. The role supports integration between SAP Quality Management, Plant Maintenance, Manufacturing, Materials Management, Warehouse Management, Batch Management, Document Management, analytics platforms, and other SAP and non-SAP systems. The Senior Manager will drive global process standardization, support SAP S/4HANA transformation initiatives, lead solution design for Quality-related business requirements, and ensure robust system support for validated and regulated environments. This role will also identify and enable opportunities to integrate AI, automation, analytics, and intelligent workflow capabilities into Quality processes in partnership with DBI and D&T enterprise teams. Essential Duties and Responsibilities • Lead the global SAP Quality Management domain and act as the primary D&T functional owner for SAP QM processes, capabilities, governance, and roadmap execution. • Partner with global Quality leadership, site Quality teams, Operations, Manufacturing, Supply Chain, Regulatory, DBI, and other business stakeholders to understand business needs and translate them into scalable SAP QM solutions. • Drive global standardization of Quality Management processes across manufacturing sites, including inspection planning, inspection lots, results recording, usage decisions, batch release support, certificates of analysis, quality notifications, nonconformance processes, and Quality master data. • Provide functional leadership for SAP QM integration with Materials Management, Production Planning, Manufacturing Execution, Warehouse Management/EWM, Plant Maintenance, Batch Management, Document Management, Regulatory systems, analytics platforms etc. • Leverage Plant Maintenance knowledge to support integrated Quality and Maintenance processes, including equipment calibration, inspection points, maintenance-related quality checks, preventive maintenance linkages, and asset-based quality controls. • Lead SAP QM solution design for global projects, enhancements, integrations, and transformation initiatives, including SAP S/4HANA global programs. • Collaborate with DBI and D&T stakeholders to improve Quality data visibility, reporting, analytics, dashboards, and insights for site and global Quality stakeholders. • Partner with business and various D&T teams to define Quality data standards, master data governance, reporting requirements, KPIs, and data integrity expectations. • Ensure SAP QM solutions comply with applicable regulatory, GxP, computer system validation, data integrity, cybersecurity, and internal control requirements. • Support validation activities for Quality-related systems and enhancements, including URS, functional requirements, testing documents such as OQ/PQ, traceability, and change control. • Lead and facilitate global workshops with Quality stakeholders to align on process design, system requirements, site readiness, deployment plans, and adoption needs. • Manage prioritization of SAP QM enhancements, incidents, defects, and project deliverables in alignment with business value, compliance requirements, operational impact, and global process standards. • Provide functional guidance to internal and external team members supporting SAP QM and related applications. • Work with enterprise architecture, solution architecture, integration, data, cybersecurity, and security teams to ensure SAP QM solutions are technically sound, scalable, secure, and aligned with West’s digital strategy. • Support global change management, training, documentation, and adoption activities related to SAP QM process and system changes. • Build strong working relationships with site leadership and global/local Quality teams to ensure local needs are understood while maintaining global process consistency. • Monitor SAP QM process performance, recurring issues, data quality trends, and support metrics to drive continuous improvement. • Ensure D&T delivery aligns with West values, policies, procedures, compliance standards, and business priorities. • This position may require to lead the SAP-QM team of 8-10 members globally. Basic Qualifications • Master’s or Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Quality, Supply Chain, or a related discipline. • Minimum 10 years of experience in SAP Quality Management in a global manufacturing or regulated industry environment. • Strong hands-on experience with SAP QM configuration, business process design, integration with other domains & systems, testing, development, deployment, and support. • Experience working with global manufacturing sites and cross-functional business stakeholders. • Experience in validated system environments, including GxP change control, testing, documentation, and compliance processes. • Demonstrated experience leading global projects, enhancements, or transformation initiatives involving SAP QM. • Experience working with internal teams, external partners and business stakeholders across multiple geographies globally. • SAP S/4HANA transformation or deployment experience preferred. • Working knowledge of SAP Plant Maintenance and its integration with Quality Management, calibration, equipment records, maintenance processes, and asset-related quality controls preferred. • Experience in pharmaceutical, medical device, life sciences, biotechnology, or other regulated manufacturing environments preferred. Additional Responsibilities AI, Automation, and Digital Innovation Responsibilities: • Partner with DBI, Quality stakeholders and D&T teams to identify practical AI and automation use cases within the Quality Management domain. • Support development of AI-enabled Quality insights, such as anomaly detection, quality trend analysis, deviation pattern recognition, recurring defect identification, and predictive quality indicators. • Evaluate opportunities to use generative AI or intelligent automation to improve Quality documentation, inspection plan analysis, test script generation, knowledge management, and root-cause investigation support. • Collaborate with data and analytics teams to ensure SAP QM data is structured, governed, and accessible for AI, machine learning, and advanced analytics use cases. • Ensure AI-related solutions used in Quality processes follow appropriate governance, validation, data privacy, cybersecurity, compliance, and human oversight requirements. • Promote adoption of digital tools, analytics dashboards, automated workflows, intelligent alerts, and AI-assisted decision support to improve Quality process efficiency across global sites Leadership Expectations: • Serve as a trusted advisor to global and site Quality stakeholders. • Drive alignment between business strategy, Quality priorities, and SAP QM capabilities. • Promote global process standardization while balancing site-specific operational needs. • Lead by influence across regions, functions, sites, and technology teams. • Encourage continuous improvement, innovation, automation, analytics, and responsible use of AI in the Quality domain. • Support a high-performance culture through collaboration, accountability, clear communication, and strong stakeholder engagement. Preferred Knowledge, Skills and Abilities • Strong functional expertise in SAP Quality Management, including inspection lots, inspection plans, master inspection characteristics, results recording, usage decisions, quality notifications, certificates, batch-related Quality processes, and Quality master data. • Good understanding of integration points between SAP QM and MM, PP, EWM, PM, SD, Batch Management, Document Management, Manufacturing Execution systems, LIMS, and other Quality-related systems. • Practical understanding of Plant Maintenance processes and how they relate to Quality, calibration, equipment controls, preventive maintenance, and inspection readiness. • Strong understanding of global Quality business processes in a regulated manufacturing environment. • Ability to translate complex business requirements into practical SAP solutions that are scalable, compliant, secure, and user-friendly. • Strong analytical and problem-solving skills, with the ability to evaluate issues across process, data, system, and organizational dimensions. • Ability to collaborate effectively with Quality leaders, site teams, business process owners, DBI, D&T, and external partners. • Strong communication skills, including the ability to explain technical concepts to business users and business requirements to technical teams. • Ability to lead workshops, facilitate decision-making, manage competing priorities, and drive alignment across global stakeholders. • Strong project delivery mindset with experience managing timelines, risks, dependencies, testing, cutover, and post-go-live support. • Good understanding of data governance, master data quality, reporting, analytics, and KPI requirements related to Quality processes. • Awareness of AI governance, responsible AI principles, data privacy, cybersecurity, and validation considerations for regulated environments. • Demonstrated ability to coach, guide, and influence team members, business partners, and external consultants. #LI-NJ1 #LI-Hybrid Travel Requirements 30%: Up to 78 business days per year Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Requirements

Must-haves

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.
Essential Duties and Responsibilities
Lead the global SAP Quality Management domain and act as the primary D&T functional owner for SAP QM processes, capabilities, governance, and roadmap execution.
Lead SAP QM solution design for global projects, enhancements, integrations, and transformation initiatives, including SAP S/4HANA global programs.
Collaborate with DBI and D&T stakeholders to improve Quality data visibility, reporting, analytics, dashboards, and insights for site and global Quality stakeholders.
Partner with business and various D&T teams to define Quality data standards, master data governance, reporting requirements, KPIs, and data integrity expectations.
Ensure SAP QM solutions comply with applicable regulatory, GxP, computer system validation, data integrity, cybersecurity, and internal control requirements.
Support validation activities for Quality-related systems and enhancements, including URS, functional requirements, testing documents such as OQ/PQ, traceability, and change control.
Lead and facilitate global workshops with Quality stakeholders to align on process design, system requirements, site readiness, deployment plans, and adoption needs.
Manage prioritization of SAP QM enhancements, incidents, defects, and project deliverables in alignment with business value, compliance requirements, operational impact, and global process standards.
Provide functional guidance to internal and external team members supporting SAP QM and related applications.
Work with enterprise architecture, solution architecture, integration, data, cybersecurity, and security teams to ensure SAP QM solutions are technically sound, scalable, secure, and aligned with West’s digital strategy.
Support global change management, training, documentation, and adoption activities related to SAP QM process and system changes.
Build strong working relationships with site leadership and global/local Quality teams to ensure local needs are understood while maintaining global process consistency.
Monitor SAP QM process performance, recurring issues, data quality trends, and support metrics to drive continuous improvement.
Ensure D&T delivery aligns with West values, policies, procedures, compliance standards, and business priorities.
This position may require to lead the SAP-QM team of 8-10 members globally.
Master’s or Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Quality, Supply Chain, or a related discipline.
Minimum 10 years of experience in SAP Quality Management in a global manufacturing or regulated industry environment.
Strong hands-on experience with SAP QM configuration, business process design, integration with other domains & systems, testing, development, deployment, and support.

Nice-to-haves

SAP S/4HANA transformation or deployment experience preferred.
Working knowledge of SAP Plant Maintenance and its integration with Quality Management, calibration, equipment records, maintenance processes, and asset-related quality controls preferred.
Experience in pharmaceutical, medical device, life sciences, biotechnology, or other regulated manufacturing environments preferred.
Preferred Knowledge, Skills and Abilities

Application prep

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