Job description

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This role will own our agentic open platform and development of hundreds of servicing agents to provide hundreds of millions of consumers and merchants globally with unparalleled digital servicing capabilities in an effort to reduce call volumes and improve the PayPal experience. This role will operate at the cutting edge of Agentic AI, platform engineering and CX.This job establishes a cohesive product vision and strategy across the company, leading product strategy development with cross-functional teams. It balances innovative design with technical implementation while meeting regulatory requirements and customer needs. The focus is on enhancing customer experience, using metrics for product success, and standardizing analytics and market research for data-driven decisions. Responsibilities include ensuring product profitability, leading operational reviews, and collaborating with global partners to maximize efficiency in a dynamic environment. Job Description: Essential Responsibilities: Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy. Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders. Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability. Champions the customer experience and prioritizes customer needs in product requirements and decision making. Defines and uses metrics that inform the success of products including usability studies, research and market analysis. Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making. Responsible for product profitability, including budgetary decisions. Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed. Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard. Minimum Qualifications: 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. 2 years of experience leading others Additional Responsibilities & Preferred Qualifications : Key Responsibilities: Leadership & Strategy : Lead the product management team and collaborate with cross-functional teams (engineering, design, global markets, operations) to define and execute the product strategy for the AI Assistant. Roadmap & Execution : Own the end-to-end product lifecycle, from ideation to launch, for new features and innovations. Define clear priorities, align with stakeholders, and ensure timely delivery. Market & Competitive Analysis : Stay ahead of industry trends, AI advancements, and competitor offerings. Use data and insights to inform decision-making and identify opportunities. Cross-Functional Collaboration : Work closely with engineering teams to ensure seamless execution of features, collaborating with design, data science, and other product teams to build a best-in-class product. Data-Driven Decision Making : Utilize data and analytics to drive decisions, measure success, and optimize the platform for performance, experience, and scalability. Bias for Action : Have a testing and validation mindset with a drive to take action and learn based off data and discovery to drive the product and better-informed decision making. Stakeholder Management : Present product vision, strategy, and performance metrics to senior leadership and other key stakeholders. Drive alignment across teams and departments. Qualifications : Proven track record of leading and growing high-performing product teams, fostering a collaborative and innovative environment. Strong understanding of AI/ML technologies and their application to real-world products, in particular assistants and LLMs. Experience in managing products and aligning product development with business objectives. Ability to identify product opportunities, define clear solutions, and drive execution in a fast-paced, rapidly changing environment. Understanding of servicing channels, customer pain points, and customer service a plus. Payments, financial services, and e-commerce experience a plus. Subsidiary: PayPal Travel Percent: 0 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: Austin, Texas: ($198,000.00 - $294,250.00 Annually) Additional Location(s) | Pay Range: San Jose, California: ($218,000.00 - $323,950.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit careers.pypl.com . For the majority of employees, PayPal s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition paypal.com . Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Requirements

Must-haves

Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
Champions the customer experience and prioritizes customer needs in product requirements and decision making.
Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
Responsible for product profitability, including budgetary decisions.
Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
2 years of experience leading others
Leadership & Strategy : Lead the product management team and collaborate with cross-functional teams (engineering, design, global markets, operations) to define and execute the product strategy for the AI Assistant.
Roadmap & Execution : Own the end-to-end product lifecycle, from ideation to launch, for new features and innovations. Define clear priorities, align with stakeholders, and ensure timely delivery.
Market & Competitive Analysis : Stay ahead of industry trends, AI advancements, and competitor offerings. Use data and insights to inform decision-making and identify opportunities.
Cross-Functional Collaboration : Work closely with engineering teams to ensure seamless execution of features, collaborating with design, data science, and other product teams to build a best-in-class product.
Data-Driven Decision Making : Utilize data and analytics to drive decisions, measure success, and optimize the platform for performance, experience, and scalability.
Bias for Action : Have a testing and validation mindset with a drive to take action and learn based off data and discovery to drive the product and better-informed decision making.
Stakeholder Management : Present product vision, strategy, and performance metrics to senior leadership and other key stakeholders. Drive alignment across teams and departments.
Proven track record of leading and growing high-performing product teams, fostering a collaborative and innovative environment.
Strong understanding of AI/ML technologies and their application to real-world products, in particular assistants and LLMs.

Nice-to-haves

Additional Responsibilities & Preferred Qualifications :
Understanding of servicing channels, customer pain points, and customer service a plus.
Payments, financial services, and e-commerce experience a plus.
San Jose, California: ($218,000.00 - $323,950.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiml

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Vision

Pto

Paid Time Off

Wellness