Jr System Administrator at Parsons

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: Parsons has emerged as a leader in the development of cutting-edge solutions for the Department of War and Intelligence Community. Our tremendous success can be attributed to our people and our priorities. We hire the best; we make them a priority and we never lose focus on the mission. It’s why we’re here. We have built this cultural legacy by working closely with analysts and operators to understand their needs and deliver meaningful value through innovative, cost effective and intuitive software solutions. Our Space Operations Program Directorate is passionate about making America the undisputed leader in Space because we understand that ensuring our nation’s security for future generations depends on it. Parsons creates game changing space solutions by teaming highly respected subject matter experts with brilliant technologists. Do you want to be part of a team that is helping the government solve major national security challenges in the space domain? We need your help. Our team is seeking a Jr System Administrator with a strong Tier 1 focus. In this role, you will support day‑to‑day IT Operations (Ops) by resolving customer issues related to Information Technology systems. You will serve as the first line of defense for the IT Ops Team, troubleshooting and resolving account management issues, hardware and basic system issues, and escalating as appropriate. Responsibilities include maintaining IT systems, following established standard operating procedures, and ensuring continued system performance. You will also install, update, and verify the functionality of operating systems to support overall system integrity and efficiency. This position will support activities within Special Access Programs (SAPs) supporting Department of War (DoW) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” onsite support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Required Skills: Provides Tier 1 Service Desk problem identification, diagnosis, and resolution of problems. Provides support for escalations to Tier 2 and Tier 3, ensuring timely communication of status updates to leadership and customers. Provides technical support and guidance to all users including account management. Proficiency with ticketing systems for tracking and managing user support requests. Creates and tracks incident tickets to resolution. Escalates and routes incident tickets to the proper groups to resolve issues. Relies on knowledge and professional judgment to achieve objectives; highly self‑motivated. Strong ability to produce and maintain varied technical documentation including Service Desk Standard Operating Procedures (SOP) Track metrics for incident tickets and watch for trends. Troubleshoot hardware/software interface and interoperability problems. Work as part of a security incident response team as needed. Familiar with COMSEC requirements and procedures. Working knowledge of Microsoft Office (Word, PowerPoint, and Excel) All other tasks as assigned by the IT Ops manager. Follow Operations and Maintenance (O&M) and build Tactics, Techniques and Procedures (TTPs) and Standard Operating Procedures (SOPs) for service desk performance Must have a bachelor’s degree in Computer Science, Engineering, or a related technical field from an accredited university, with 1–4 years of relevant experience; additional experience may be considered in lieu of a degree. Top Secret (TS) security clearance with eligibility for Secret Compartmented Information (SCI) Willingness to submit to a Counterintelligence polygraph to achieve SAP security Clearance upon hire Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification e.g., CompTIA Security Must have the ability to work in a fast paced, dynamic environment, and effectively interact with numerous DoW, military/civilian personnel, and industry partners 100% onsite is required in Reston, VA with additional support at alternate sites including Chantilly, Crystal City, and Pentagon as needed. Desired Skills: Familiar with basic network troubleshooting skills. Knowledge of Networking technologies, Ports, Protocols, and services. Understanding of patch management processes and ensuring systems remain compliant with security requirements Experience with configuration management and asset management responsibilities. Security Clearance Requirement: An active Top Secret SCI security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now. Salary Range: $74,800.00 - $130,900.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to parsons.com .

Requirements

Must-haves

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
Provides Tier 1 Service Desk problem identification, diagnosis, and resolution of problems.
Provides support for escalations to Tier 2 and Tier 3, ensuring timely communication of status updates to leadership and customers.
Provides technical support and guidance to all users including account management.
Proficiency with ticketing systems for tracking and managing user support requests.
Creates and tracks incident tickets to resolution.
Escalates and routes incident tickets to the proper groups to resolve issues.
Relies on knowledge and professional judgment to achieve objectives; highly self‑motivated.
Strong ability to produce and maintain varied technical documentation including Service Desk Standard Operating Procedures (SOP)
Track metrics for incident tickets and watch for trends.
Troubleshoot hardware/software interface and interoperability problems.
Work as part of a security incident response team as needed.
Familiar with COMSEC requirements and procedures.
Working knowledge of Microsoft Office (Word, PowerPoint, and Excel)
All other tasks as assigned by the IT Ops manager.
Follow Operations and Maintenance (O&M) and build Tactics, Techniques and Procedures (TTPs) and Standard Operating Procedures (SOPs) for service desk performance
Top Secret (TS) security clearance with eligibility for Secret Compartmented Information (SCI)
Willingness to submit to a Counterintelligence polygraph to achieve SAP security Clearance upon hire
Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification e.g., CompTIA Security
Must have the ability to work in a fast paced, dynamic environment, and effectively interact with numerous DoW, military/civilian personnel, and industry partners

Nice-to-haves

Familiar with basic network troubleshooting skills.
Knowledge of Networking technologies, Ports, Protocols, and services.
Understanding of patch management processes and ensuring systems remain compliant with security requirements
Experience with configuration management and asset management responsibilities.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off