Account Director (Client Growth and Agency Leadership)
About the Role
DEPLOY's client is looking for an Account Director who knows how to run a book of business, grow it, and show up as a collaborative force on new business.
DEPLOY's client's approach is grounded in behavioral science and Creative Psychology - a genuine differentiator that shapes how we think about strategy, creative, and client outcomes. This role plays a key part in translating that thinking into growth for our clients and our agency.
You will own your portfolio day to day while working alongside an Account Supervisor and Account Coordinator, and reporting directly to the SVP of Account Leadership.
If you are someone who wants to lead accounts, grow relationships, and help shape the culture and trajectory of a growing agency, this role is for you.
What You'll Do
Client Leadership and Retention - Serve as the primary point of contact and strategic lead for an assigned portfolio of clients
Build trust and deepen relationships by demonstrating a strong understanding of each client's business, goals, and challenges
Proactively identify opportunities to expand scope, evolve strategy, and add value - before clients ask
Lead client meetings, presentations, and check-ins with confidence and clarity
Ensure flawless project delivery by working closely with your account team and cross-functional partners Account Growth
Develop and execute organic growth strategies across your portfolio
Identify upsell and cross-sell opportunities aligned to the client business objectives
Track account health and flag risks early, turning challenges into opportunities for deeper partnership
New Business Support
Pitch in on new business efforts - from RFP responses and research to live presentations
Bring your client experience to bear when crafting agency positioning and pitch strategy
Represent DEPLOY's client with credibility and enthusiasm to prospective clients
Team and Agency Building
Work alongside an Account Supervisor and Account Coordinator, providing direction and mentorship
Contribute to a positive, high-performing team culture - you model what great account leadership looks like
Engage in agency initiatives, internal conversations, and process improvements that help DEPLOY's client grow
What We're Looking For
5-8 years of agency experience, with at least 4 years in an account leadership role
A proven track record of growing client relationships and expanding account revenue
Experience working across integrated campaigns - spanning brand, creative, digital, and/or media
Strong presentation and communication skills - you can hold a room and translate complex ideas simply
Vertical experience in one or more of the following: healthcare/insurance, financial services, or CPG/retail
A collaborative instinct - you build real relationships across disciplines, not just manage up
High accountability and low ego - you care about the work and the people doing it
Comfort operating in a fast-moving, growth-oriented environment where the playbook is still being written
Bonus: Experience with behavioral science, consumer psychology, or research- backed creative strategy
Work Style
Birmingham, AL-based preferred; hybrid schedule
Reports to SVP, Account Leadership
Travel for client engagements and new business pitches, as needed
What Success Looks Like
Client portfolios are growing - in scope, revenue, and relationship depth
Clients feel strategically led, not just serviced
New business efforts are stronger because of your involvement
The team around you is developing and performing at a higher level
DEPLOY's client becomes a better agency because you are part of building it