Rocket Software Support Specialist at Alithya

Job description

En raison du lieu de publication, cette offre d'emploi est disponible uniquement en anglais. Your role, your impact As a Rocket Software Support Specialist, you'll help support and maintain Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer products (formerly Micro Focus) running on AWS Mainframe Modernization (M2). You'll handle day-to-day product support, troubleshooting, and customer issue resolution alongside our infrastructure, application, and operations teams. You'll play a key role in ensuring the stability and ongoing support of these solutions within an established environment. Your day-to-day • Support, maintain, and troubleshoot Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer on AWS M2 across production and non-production environments; • Administer Enterprise Server components, including regions, ESCWA/MFDS, CICS/JES/IMS emulation, batch/JCL, Fileshare/VSAM, and security (ESF/LDAP); • Diagnose and resolve customer issues by analyzing CTF traces, dumps, console and system logs, using MFSupportinfo, and reproducing reported issues; • Configure and troubleshoot database connectivity, including XA switch modules, PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server; • Partner with vendor support to work cases to resolution and document fixes and procedures with clear written customer communication. Keys to your success • 4+ years of hands-on experience supporting Rocket (Micro Focus) Enterprise Server, Enterprise Developer, and Enterprise Analyzer; • Experience working Rocket support cases and communicating effectively with customers in writing; • Enterprise Server administration knowledge, including key server components and security features; • Strong troubleshooting skills, including reading CTF traces, dumps, console/system logs, MFSupportinfo, and problem reproduction; • Knowledge of database connectivity technologies and components, including PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server; • Working knowledge of COBOL/PL/I, JCL, CICS, and VSAM; • Understanding of AWS M2 environments, AWS services, and Windows/Linux administration, including PowerShell or Bash scripting. Extra edge • Experience supporting Micro Focus or Rocket products; • Enterprise Developer build and compile troubleshooting skills using Eclipse or Visual Studio; • Knowledge of AutoPass licensing, as well as CloudFormation and infrastructure as code (IaC). Language skills • English: Proficient Contribuez à la stabilité des solutions Rocket Software en assurant le support des produits, la résolution d’incidents et la collaboration avec les équipes d’infrastructure, d’applications et d’exploitation. Vous jouerez un rôle clé dans le maintien d’environnements fiables et le soutien des solutions déployées sur AWS Mainframe Modernization (M2).

Requirements

Must-haves

En raison du lieu de publication, cette offre d'emploi est disponible uniquement en anglais.
Your role, your impact
Your day-to-day
Support, maintain, and troubleshoot Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer on AWS M2 across production and non-production environments;
Administer Enterprise Server components, including regions, ESCWA/MFDS, CICS/JES/IMS emulation, batch/JCL, Fileshare/VSAM, and security (ESF/LDAP);
Diagnose and resolve customer issues by analyzing CTF traces, dumps, console and system logs, using MFSupportinfo, and reproducing reported issues;
Configure and troubleshoot database connectivity, including XA switch modules, PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server;
Partner with vendor support to work cases to resolution and document fixes and procedures with clear written customer communication.
Keys to your success
4+ years of hands-on experience supporting Rocket (Micro Focus) Enterprise Server, Enterprise Developer, and Enterprise Analyzer;
Experience working Rocket support cases and communicating effectively with customers in writing;
Enterprise Server administration knowledge, including key server components and security features;
Strong troubleshooting skills, including reading CTF traces, dumps, console/system logs, MFSupportinfo, and problem reproduction;
Knowledge of database connectivity technologies and components, including PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server;
Working knowledge of COBOL/PL/I, JCL, CICS, and VSAM;
Understanding of AWS M2 environments, AWS services, and Windows/Linux administration, including PowerShell or Bash scripting.
Experience supporting Micro Focus or Rocket products;
Enterprise Developer build and compile troubleshooting skills using Eclipse or Visual Studio;
Knowledge of AutoPass licensing, as well as CloudFormation and infrastructure as code (IaC).
Language skills
English: Proficient

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

awssql

Platform: oracle-cloud
Effort: medium