Requisition ID: 35586
At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.
We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.
With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.
IT Operations Manager - ITSM
JOB SUMMARY
Under the general guidance of the Enterprise IT Service Management CoE Lead, the IT Operations Management (ITOM) Manager role is a technical leadership position focused on driving the operational maturity, governance, and performance of ServiceNow’s ITOM modules — including Discovery, CMDB, Service Mapping, Event Management, and the Common Service Data Model (CSDM)
Key to the role is ensuring the trustworthiness of the CMDB as a foundational enterprise dataset, enabling impact analysis, service visibility, operational reporting, ITOM outcomes, and audit readiness.
Employment Type: Full-time
Department : Enterprise IT Service Management
Role Reports to: Head of Enterprise Service Management
Location: Any Location
Work Arrangement: Remote
Scope: Global
ESSENTIAL DUTIES
• Lead and mature ITOM capabilities: Guide teams beyond initial implementation into sustained operational excellence, expanding discovery coverage, improving CMDB data quality, enabling automation, and reducing operational labor.
• Integration & automation: Develop and maintain integrations with external systems (e.g., monitoring tools, CMDB feeders) and automate workflows to improve efficiency.
• Collaboration: Work with infrastructure, cloud, security, and application teams to ensure reliable discovery, strong CMDB governance, and actionable service visibility.
• Governance & standards: Enforce CI class modeling, data governance, and alignment with security, risk, and enterprise standards.
• CMDB Ownership: Hands-on ownership of global the global CMDB, including defining standards and naming conventions, monitoring, reporting, and remediation.
• Mentorship: Manager over the ServiceNow Discovery Lead position
OTHER DUTIES AND RESPONSIBILITIES
MINIMUM QUALIFICATION REQUIREMENTS
Education
Bachelor’s degree in Computer Science or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.
ITIL Foundation or higher certification.
Experience
• 7+ years of IT experience in enterprise infrastructure and cloud environments (AWS, Azure, GCP)
• 3–5+ years working with CMDB, Configuration Management, ITSM, ITOM, or Service Asset & Configuration Management.
• Experience administering or governing CMDBs.
• Experience within a multinational enterprise environment.
• Experience with Configuration Management governance and operational processes.
• Preferred experience in ServiceNow modules: CMDB, CSDM, Service Mapping, Event Management, Discovery.
Skills
• Deep understanding of networking, operating systems, and modern infrastructure concepts
• ServiceNow CMDB
• ServiceNow Discovery
• ServiceNow Service Mapping
• Common Service Data Model (CSDM)
• ITIL Service Asset & Configuration Management
• Infrastructure and Cloud Technologies
• ITSM and ITOM Processes
• Data Governance and Data Quality Management
-Or-
An equivalent competency level acquired through a variation of these qualifications may be considered.
Certificates, Licenses, Registrations
ITIL Foundation or higher certification.
ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM/ITOM/CSM) preferred
PHYSICAL REQUIREMENTS (for US only)
Typical Office Environment requirements include: reading, speaking, hearing, close vision, traverse, bending, sitting, and occasional lifting up to 20 pounds.
Target Pay Range: $127,000.00 to $158,700.00 - Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base: 10.0
We anticipate this requisition will be open for a minimum of five days, from 10/13/2026 . We encourage your prompt application.
At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.
We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.