Job description

The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The impact you’ll make As a Product Engineer, you thrive in high-stakes, dynamic environment, driving product development at the forefront of the semiconductor equipment industry. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your passion for engaging with customers and innovative engineering drives progress in our industry, tackling the once unsolvable. You will be responsible for producing, implementing, and maintaining solutions as well as participating in troubleshooting and issue resolution working with field support teams. As an engineer, you will be in one of the fastest-growing businesses at Lam Research. Our products are scaling rapidly, and this is the team with the most to gain. This is a unique role in the company where the engineer will gain detailed knowledge on several cutting edge etch and dep hardware that Lam manufactures. What you’ll do • Manage timelines, priorities, milestones, and project logistics for WCO service products and customer deliverables. • Perform technical scoping for new maintenance procedures and customer change requests. • Collaborate with subject matter experts, field engineers, and product teams to clarify maintenance procedures and best practices when only sparse documentation is available. • Translate complex technical information into clear, customer-facing procedures, multimedia content, and service deliverables. • Coordinate with videographers, multimedia specialists, and technical writers to develop and release multimedia technical documentation. • Review and improve maintenance workflows, content structures, and customer deployment packages. • Lead cross-functional efforts to develop videos, images, animations, and other assets supporting maintenance procedures. • Design, conduct, and evaluate testing of maintenance fixtures, tools, and service solutions; provide recommendations based on results. • Perform validation and user acceptance testing of software applications and identify opportunities for improvement. • Present project status, technical findings, and recommendations to stakeholders and management. Who we’re looking for • Bachelor's degree in Engineering, Engineering Technology, Physics, Technical Communication, or another STEM-related discipline. • Experience with mechanical design and CAD (NX/Creo preferred, SolidWorks acceptable). • Strong ability to organize technical information and communicate complex concepts to diverse audiences. • Strong project management skills (long-term planning, scheduling, coordinating actions, communicating deliverables, etc.). • Excellent communication skills and teamwork skills. • Excellent organization and attention to detail. • Self-starter and ability to work independently. • Able to work up to 8-hour shifts in a cleanroom environment wearing PPE. Preferred qualifications • Experience with semiconductor equipment (knowledge, operation, and/or maintenance). • Experience with creating technical documentation, training materials, or customer-facing content. • Familiarity with content management systems, version control systems, or digital asset management processes. • Experience with filming, photography, and camera equipment. • Experience working with multimedia tools such as video editing (Adobe Premiere, Adobe After Effects), graphic design (Adobe Illustrator, Adobe Photoshop), photography, or animation (Blender, Unity, KeyShot). Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. #LI-LE1 Salary CA San Francisco Bay Area Salary Range for this position: $73,000.00 - $135,000.00. The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors. Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Requirements

Must-haves

The group you’ll be a part of
The impact you’ll make
What you’ll do
Manage timelines, priorities, milestones, and project logistics for WCO service products and customer deliverables.
Perform technical scoping for new maintenance procedures and customer change requests.
Collaborate with subject matter experts, field engineers, and product teams to clarify maintenance procedures and best practices when only sparse documentation is available.
Translate complex technical information into clear, customer-facing procedures, multimedia content, and service deliverables.
Coordinate with videographers, multimedia specialists, and technical writers to develop and release multimedia technical documentation.
Review and improve maintenance workflows, content structures, and customer deployment packages.
Lead cross-functional efforts to develop videos, images, animations, and other assets supporting maintenance procedures.
Design, conduct, and evaluate testing of maintenance fixtures, tools, and service solutions; provide recommendations based on results.
Perform validation and user acceptance testing of software applications and identify opportunities for improvement.
Present project status, technical findings, and recommendations to stakeholders and management.
Who we’re looking for
Bachelor's degree in Engineering, Engineering Technology, Physics, Technical Communication, or another STEM-related discipline.
Strong ability to organize technical information and communicate complex concepts to diverse audiences.

Nice-to-haves

Experience with mechanical design and CAD (NX/Creo preferred, SolidWorks acceptable).
Experience with semiconductor equipment (knowledge, operation, and/or maintenance).
Experience with creating technical documentation, training materials, or customer-facing content.
Familiarity with content management systems, version control systems, or digital asset management processes.
Experience with filming, photography, and camera equipment.
Experience working with multimedia tools such as video editing (Adobe Premiere, Adobe After Effects), graphic design (Adobe Illustrator, Adobe Photoshop), photography, or animation (Blender, Unity, KeyShot).
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Application prep

Use the role’s language and application details while tailoring your materials.

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rest

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Benefits

Benefits detected in the listing.

Paid Time Off