IT Support Specialist - Senior Support at Penn State University

Job description

APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants . Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants . POSITION SPECIFICS Penn State IT is seeking a motivated and self-driven IT Support Specialist – Senior Support to join the Service Desk team within the Science IT Department in the Eberly College of Science. The team supports the IT needs of approximately 850 faculty and staff, as well as graduate students, in a diverse research and teaching environment. Supported technologies include Windows, Mac, and Linux computers; Android and iOS mobile devices; printers; standard and research-specific peripherals; and web conferencing technologies. LOCATION This position will operate under a hybrid schedule, offering a flexible work arrangement that combines remote and on-campus work. Weekly on campus is required at the University Park campus in State College, PA. Questions related to the flexible work arrangement should be directed to the hiring manager during the interview process. RESPONSIBILITIES Troubleshoot system issues and provide thorough, customer-focused resolutions. Assist with short-term projects and help customers with policy compliance. Support Windows and Mac operating systems; knowledge of Linux is a plus. Develop and hone specialized skills, including Linux distribution support, IP address and DNS management, and endpoint management. Work with tools such as BigFix, JAMF, Lansweeper, IPAM, Splashtop, and ServiceNow, along with general service desk operations. Take ownership of customer IT problems, understand issues at a technical level, and deliver solutions that provide a positive support experience. Balance autonomous work with close collaboration across the Science IT team and other members of the department. Pursue stretch opportunities, professional growth, certifications, college-wide transformation efforts, and university-wide IT networking opportunities. MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None APPLICATION MATERIALS Both a cover letter and resume should be submitted for full consideration. In the cover letter, applicants should explain their interest in the position, describe how their background and experience are relevant, and highlight their customer service skills. BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $54,060.00 - $78,444.00. Salary Structure - Information on Penn State s salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page . CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here . EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines

Requirements

Must-haves

If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .
Troubleshoot system issues and provide thorough, customer-focused resolutions.
Assist with short-term projects and help customers with policy compliance.
Develop and hone specialized skills, including Linux distribution support, IP address and DNS management, and endpoint management.
Work with tools such as BigFix, JAMF, Lansweeper, IPAM, Splashtop, and ServiceNow, along with general service desk operations.
Take ownership of customer IT problems, understand issues at a technical level, and deliver solutions that provide a positive support experience.
Balance autonomous work with close collaboration across the Science IT team and other members of the department.
Pursue stretch opportunities, professional growth, certifications, college-wide transformation efforts, and university-wide IT networking opportunities.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None
Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
Salary Structure - Information on Penn State s salary structure
Federal Contractors Labor Law Poster
PA State Labor Law Poster
Penn State Policies
Copyright Information

Nice-to-haves

Support Windows and Mac operating systems; knowledge of Linux is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off