Job description

Job brief We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business. Requirements • Proven experience as a help desk technician or other customer support role • Tech savvy with working knowledge of office automation products, databases and remote control • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and resolve basic technical issues • Proficiency in English • Excellent communication skills • Customer-oriented and cool-tempered • BSc/BA in IT, Computer Science or relevant field

Requirements

Must-haves

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: careers-html
Effort: medium