Job description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com . Our Trust & Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role you will use your keen eye for details and excellent problem solving skills to identify and prevent misuse of the platform, and take pride in knowing that you are upholding the Roadie brand by ensuring trust and safety for our users. What You’ll Do Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform Leverage data to identify patterns and trends in escalated incidents Identify procedural gaps to develop efficiency and effectiveness within the team Manage critical and high-risk situations appropriately and with a sense of urgency Adjudicate user background screenings while adhering to geographic compliance & regulations Adhere to legal and risk-related policies and procedures Partner with law enforcement as needed when managing ongoing investigations Investigate, audit, and decision on sender Gig related claims Research industry standards and best practices to improve internal processes Reduce company losses by assessing internal and external liabilities Partner with the Legal team to conduct investigative research and support external user communications What You Bring At least 2+ years of experience in a trust & safety or risk related role Exceptional verbal and written communication skills, with an ability to empathize and establish trust Knack for problem solving using investigative and analytical skills Proficiency in Salesforce or other CRM systems Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements Thrive in a fast-paced and agile environment, and navigate ambiguity with ease Why Roadie? Competitive compensation packages 100% covered health insurance premiums for yourself 401k with company match Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) Flexible work schedule with unlimited PTO Monthly 3-day weekends Monthly WFH stipend Paid sabbatical leave- tenured team members are given time to rest, relax, and explore The technology you need to get the job done This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.

Requirements

Must-haves

What You’ll Do
Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform
Leverage data to identify patterns and trends in escalated incidents
Identify procedural gaps to develop efficiency and effectiveness within the team
Manage critical and high-risk situations appropriately and with a sense of urgency
Adjudicate user background screenings while adhering to geographic compliance & regulations
Adhere to legal and risk-related policies and procedures
Partner with law enforcement as needed when managing ongoing investigations
Investigate, audit, and decision on sender Gig related claims
Research industry standards and best practices to improve internal processes
Reduce company losses by assessing internal and external liabilities
Partner with the Legal team to conduct investigative research and support external user communications
At least 2+ years of experience in a trust & safety or risk related role
Exceptional verbal and written communication skills, with an ability to empathize and establish trust
Knack for problem solving using investigative and analytical skills
Proficiency in Salesforce or other CRM systems
Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
Thrive in a fast-paced and agile environment, and navigate ambiguity with ease
Competitive compensation packages
Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
Monthly 3-day weekends
Monthly WFH stipend
Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
The technology you need to get the job done

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agilerest

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Health Insurance

401k

Pto