Job description

The Ontario Reign are where player development, community, and the future of hockey come together. As the American Hockey League affiliate of the LA Kings, the Reign play a critical role in developing the next generation of NHL talent while delivering one of the most exciting live sports experiences in the Inland Empire. Owned by AEG, the Reign are powered by a passionate team that takes pride in what they build on game nights and every day in between. We are a fast-paced, collaborative organization built around creativity, community, and the energy of live sports. From supporting player development and hockey operations to marketing, entertainment, and fan engagement, every role contributes to shaping the Reign experience both on and off the ice. Working for the Ontario Reign means being part of a team where ideas are welcomed, hard work is recognized, and every day brings something different. Whether you are looking to grow your career in sports and live entertainment, learn the business of hockey, or help create memorable experiences for our fans and community, the Reign offer an environment where your work makes a real impact while being part of the Kings and AEG. Job Summary The Account Executive, Group Ticket Sales sells group tickets to Ontario Reign games to various organizations and companies. The Account Executive seeks to develop business relationships to gain revenue by selling group tickets to Inland Empire businesses and families for the Ontario Reign Hockey Club of the American Hockey League (AHL). He/she will work during regular office hours and/or event hours including evenings, weekends, and holidays. A core function of the Account Executive, Group Ticket Sales is to proactively generate new revenue through outbound calls, client meetings, customized emails, prompt responses to inbound calls, team-related events, upselling, cross-selling, and generating referrals Essential Functions Generate group ticket revenue using all sales methods, including cold calls, face-to-face appointments, arena tours, prospecting, and networking. Manage accounts to exceed established sales goals. Conduct a high volume of new business calls every day. Proactively prospect and network to generate new business relationships; host client meetings and give presentations to potential clients on a regular basis. Provide prompt, thorough, and courteous responses to all inbound & outbound customer communication – phone calls, emails, mail, etc. Maintain a high level of customer service to existing and new clients. Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables. Attend team, community, and other events for purpose of maximizing sales opportunities. Provide sales reports and contact status back to management on a daily and weekly basis during Goal Setting Meetings. Specific Job Knowledge Skills and Ability The Account Executive, Group Sales must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities: Excellent customer service skills Outstanding listening, written, and verbal communication skills Quality presentation skills – ability to create, analyze, interpret, and present reports and correspondence Highly organized, resourceful, detailed-oriented, quick learner with good time management skills Ability to professionally communicate and interact with all levels of management and clients Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems Ability to professionally handle highly sensitive and confidential information Knowledge of Archtics/Ticketmaster or other ticket software preferred Qualification Standards Education: High School Diploma or its equivalency (BA/BS Degree Preferred) Experience: A minimum of 2-4 years of related experience Payscale: $20.23 +commission Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits Full-time : We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. Employer does not offer work visa sponsorship for this position. #LI-Reign #LI-Onsite

Requirements

Must-haves

Generate group ticket revenue using all sales methods, including cold calls, face-to-face appointments, arena tours, prospecting, and networking.
Manage accounts to exceed established sales goals. Conduct a high volume of new business calls every day.
Proactively prospect and network to generate new business relationships; host client meetings and give presentations to potential clients on a regular basis.
Provide prompt, thorough, and courteous responses to all inbound & outbound customer communication – phone calls, emails, mail, etc. Maintain a high level of customer service to existing and new clients.
Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables.
Attend team, community, and other events for purpose of maximizing sales opportunities.
Provide sales reports and contact status back to management on a daily and weekly basis during Goal Setting Meetings.
Specific Job Knowledge Skills and Ability
Excellent customer service skills
Outstanding listening, written, and verbal communication skills
Quality presentation skills – ability to create, analyze, interpret, and present reports and correspondence
Highly organized, resourceful, detailed-oriented, quick learner with good time management skills
Ability to professionally communicate and interact with all levels of management and clients
Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
Ability to professionally handle highly sensitive and confidential information
Qualification Standards
A minimum of 2-4 years of related experience
Payscale: $20.23 +commission
Employer does not offer work visa sponsorship for this position.
#LI-Reign #LI-Onsite

Nice-to-haves

Knowledge of Archtics/Ticketmaster or other ticket software preferred
High School Diploma or its equivalency (BA/BS Degree Preferred)
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Parental Leave

Wellness