Job description

Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) – W2 Contract SunSoft Online is hiring a Help Desk Analyst for an Arizona state agency (Enterprise Resource Planning Division). Hard requirements, read before applying: • Currently living in the Phoenix metro area, current city must appear on your resume (the role is mostly remote, but only local candidates are eligible, no exceptions) • Authorized to work in the U.S. without sponsorship now or in the future, W2 only • 1+ year of help desk or troubleshooting experience • Hands-on experience with ServiceNow (ticket management), this is a hard requirement The work: Technical support for the state's ERP system (AZ360) and HR/talent software (PageUp). Responding to phone and email queries, walking non-technical users through problem-solving, triaging and escalating tickets in ServiceNow, running data integrity reports, documenting processes, and supporting new-user orientation. Details : Monday-Friday 8:00-5:00 · contract through late January 2027, start ~August 17 · competitive hourly W2 rate · in-person interview in Phoenix within a week of posting close · HireRight background check and drug screening. Apply with your resume showing your current city at the top. Position closes Monday, August 10. The facts: $22-25/hr W2 depending on experience · Monday-Friday 8:00-5:00 · fully remote (Phoenix-local candidates only, this is the agency's firm rule: you must live in the Phoenix area, with your city on your resume, and be available for an in-person interview in Phoenix within a week of the posting close) · contract through late January 2027, starting ~August 17 · HireRight background check and drug screening.

Requirements

Must-haves

Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) – W2 Contract
SunSoft Online is hiring a Help Desk Analyst for an Arizona state agency (Enterprise Resource Planning Division).
Currently living in the Phoenix metro area, current city must appear on your resume (the role is mostly remote, but only local candidates are eligible, no exceptions)
Authorized to work in the U.S. without sponsorship now or in the future, W2 only
1+ year of help desk or troubleshooting experience
Hands-on experience with ServiceNow (ticket management), this is a hard requirement
Monday-Friday 8:00-5:00 · contract through late January 2027, start ~August 17 · competitive hourly W2 rate · in-person interview in Phoenix within a week of posting close · HireRight background check and drug screening.
Apply with your resume showing your current city at the top. Position closes Monday, August 10.

Nice-to-haves

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Application prep

Use the role’s language and application details while tailoring your materials.

Platform: zoho-recruit
Effort: medium

Benefits

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