Job description

Residex’s product organization sets direction across a 14-module platform serving senior living communities. We’re looking for a Product Management Intern to join our Denver office, with a start date as soon as possible. In this role, you’ll support product managers across the intake-to-triage process, turning customer feedback, support tickets, and market signals into clear problem statements and organized backlog input that the product team can act on. Responsibilities include: • Collect and organize customer feedback, feature requests, and support escalations from multiple sources (support tickets, sales notes, customer calls) into a single, structured backlog. • Support intake triage by drafting clear problem statements — what’s broken, who it affects, and how often — before items reach product managers for prioritization. • Research competitor products and market trends in the senior living software space, summarizing findings into concise briefs. • Assist with writing and reviewing feature specs, acceptance criteria, and release notes, ensuring they’re written in plain language a non-technical reader can follow. • Coordinate with engineering, design, and customer experience teams to track status on in-flight initiatives and flag blockers. • Use AI tools to speed up research synthesis, documentation, and backlog organization, and suggest ways to reduce manual PM administrative work. Requirements Minimum requirements: • Advanced coursework relevant to product management (e.g., product strategy, UX/design thinking, data analysis, or business operations). • Strong written and verbal communication skills, with the ability to distill ambiguous or unstructured feedback into concise, actionable input for the product team. • Comfortable working in spreadsheets (Excel) and organizing information for others to act on. • High attention to detail and ability to manage multiple open threads at once. Preferred qualifications • Prior exposure to a product management tool (Jira, Monday.com, Productboard, or similar). • Prior coursework or internship in product management, business analysis, or related field. • Interest in healthcare, senior living, or B2B SaaS. • Basic familiarity with SQL or data analysis tools. Salary Description $25.00 per hour

Requirements

Must-haves

Collect and organize customer feedback, feature requests, and support escalations from multiple sources (support tickets, sales notes, customer calls) into a single, structured backlog.
Support intake triage by drafting clear problem statements — what’s broken, who it affects, and how often — before items reach product managers for prioritization.
Research competitor products and market trends in the senior living software space, summarizing findings into concise briefs.
Assist with writing and reviewing feature specs, acceptance criteria, and release notes, ensuring they’re written in plain language a non-technical reader can follow.
Coordinate with engineering, design, and customer experience teams to track status on in-flight initiatives and flag blockers.
Use AI tools to speed up research synthesis, documentation, and backlog organization, and suggest ways to reduce manual PM administrative work.
Advanced coursework relevant to product management (e.g., product strategy, UX/design thinking, data analysis, or business operations).
Strong written and verbal communication skills, with the ability to distill ambiguous or unstructured feedback into concise, actionable input for the product team.
Comfortable working in spreadsheets (Excel) and organizing information for others to act on.
High attention to detail and ability to manage multiple open threads at once.

Nice-to-haves

Prior exposure to a product management tool (Jira, Monday.com, Productboard, or similar).
Prior coursework or internship in product management, business analysis, or related field.
Interest in healthcare, senior living, or B2B SaaS.
Basic familiarity with SQL or data analysis tools.
Salary Description
$25.00 per hour

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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Platform: paylocity
Effort: medium