Manager of Product Operations
GT Independence· Financial Services· Jul 1, 2026 · 4mo agoPosted 118 days ago
Grand Rapids, MI, USA
Hybrid
Full-time
Manager
$122K–$178K est.
5+ years exp
Before you apply
Ghost Signal:
Open since July 1, 2026 — 118 days, and still accepting applications.
Job description
Make a Meaningful Impact Every Day!
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.
Our Mission: To help people live a life of their choosing, regardless of age or ability.
GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026 —a distinction reserved for top employers committed to outstanding employee experiences.
The Manager of Product Operations is responsible for establishing product operations standards, including tools, methods, ways of working, reporting, and governance. This role helps the product organization operate consistently, transparently, and accountably as GTI matures its product management practices.
The Manager of Product Operations owns project and roadmap tracking, product reporting, operating rhythms, and management of the Product Owner function. The role partners closely with the Director of Product and Launch & Enablement teams to ensure roadmap decisions, backlog practices, launch handoffs, and stakeholder reporting are structured and reliable.
Responsibilities
• Define and maintain product operations standards, including intake, prioritization, governance, roadmap management, backlog hygiene, reporting, and release handoff practices.
• Own product tools, templates, dashboards, operating rhythms, and methods that support consistent ways of working across product domains.
• Manage the Product Owner function, including capacity awareness, practice consistency, coaching, backlog health, stakeholder engagement, and role expectations.
• Maintain portfolio, roadmap, and project tracking for active and upcoming initiatives, including status, milestones, risks, issues, dependencies, decisions, and owners.
• Prepare clear reporting for product leadership, executive stakeholders, governance forums, and cross-functional partners.
• Help facilitate product operating forums such as intake reviews, roadmap reviews, backlog health reviews, planning sessions, and cross-functional alignment meetings.
• Partner with the Director of Product to operationalize prioritization frameworks, roadmap decisions, tradeoff discussions, and value tracking.
• Partner with Launch & Enablement to connect delivery status, release scope, and readiness planning.
• Define and monitor product operations metrics such as backlog health, cycle time, initiative aging, dependency resolution, adoption readiness, and reporting quality.
• Identify process gaps, remove friction, and continuously improve how product work is planned, tracked, communicated, and governed.
Requirements
• 5+ years of experience in product operations, product management, program management, business operations, project management, or related roles.
• Experience establishing operating models, governance routines, reporting standards, tools, templates, or product management ways of working.
• Experience managing or coaching Product Owners, Product Managers, Business Analysts, or similar product delivery roles.
• Strong understanding of agile delivery, backlog management, product roadmaps, portfolio tracking, dependency management, and release handoffs.
• Advanced ability to create executive-ready reporting, dashboards, status narratives, and decision-support materials.
• Experience with product/project tools such as Jira, Azure DevOps, Aha!, Productboard, Smartsheet, Power BI, Microsoft Planner, or similar platforms.
• Strong facilitation skills and ability to create structure in complex, cross-functional environments.
• Comfort working with technology, operations, finance, compliance, support, and executive stakeholders.
• Experience in regulated, healthcare, public sector, or multi-state operating environments, preferred.
• Pragmatic continuous improvement mindset with strong attention to detail and follow-through.
Location
• Hybrid (business and team presence as needed; flexibility based on candidate)
As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.
Our team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.
We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.
Grow your career with us. Grow your impact with us.
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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
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Benefits
Benefits detected in the listing.
Paid Time Off