Job description

dcbel Inc. (www.dcbel.energy) designs and sells residential products to make clean, efficient, and sustainable energy accessible to all — because everyone in the world deserves energy without compromise. dcbel is at the leading edge of the residential energy revolution. Its products enable decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure. Our flagship product, dcbel Ara, is a Home Energy Station that gives everyone ownership over their energy supply by using solar power to charge their EV and power their home, unlocking their EV’s battery for blackout protection, backup power (V2H) and grid services (V2G), and optimizing the energy flow between their solar panels, EVs, stationary battery and the grid. The opportunity Reporting to the Head of Product, Customer Experience Readiness focuses on how Ara is experienced by customers in real residential scenarios. The role is hands-on and observation-driven, identifying what works, what feels unclear, and what may cause concern before broader exposure. Findings from this role are a key input into experience readiness discussions and are expected to strongly inform accept, conditional, or hold decisions, which are finalized by Product leadership. Main responsibilities Use the consumer product in realistic home scenarios to understand how it feels and behaves in everyday use. Step into defined customer personas to observe clarity, confidence, and first-use experience. Identify readiness strengths and gaps, including moments that work well, feel unclear, or may raise customer concerns. Re-check experiences as features evolve to confirm improvements are meaningful for customers. Surface readiness findings simply and factually so product teams can factor them into experience readiness discussions and next steps. Contribute customer-focused input to tips, known limitations, and customer-facing documentation. Key requirements 3+ years in a role focused on product assessment, experience evaluation, or customer use-case validation, ideally close to release or customer exposure. Demonstrated experience assessing consumer product experiences through realistic customer use-cases rather than abstract criteria. Experience documenting, tracking, and following up on experience findings so issues, concerns, and improvements remain visible and actionable over time. Profile A practical understanding of how first impressions, clarity, and perceived trust are formed when customers encounter a complex product for the first time. Ability to step into defined customer personas and evaluate how different households are likely to understand and use the product in real situations. Proven comfort identifying experience gaps, uncertainties, or points of friction through hands-on use and observation. Naturally curious about how people use products in real life and attentive to subtle experience signals. Comfortable exploring a product hands-on and learning through repeated use. Clear and factual communicator who focuses on what was observed and why it matters to customers. What's in it for you Be part of a company that is backed by numerous globally respected investors and has world-changing patents in an industry changing for the first time in history. Grow your professional experience amongst blue chip partners and a close-knit team of committed and experienced energy experts who deeply care about the work they do. Full benefits package including Health insurance, Health virtual care, employee stock options plan (ESOP) and flexible hours. Parking available or with our employer commute program a short walking distance from Metro Namur.

Requirements

Must-haves

dcbel Inc. (www.dcbel.energy) designs and sells residential products to make clean, efficient, and sustainable energy accessible to all — because everyone in the world deserves energy without compromise.
Use the consumer product in realistic home scenarios to understand how it feels and behaves in everyday use.
Step into defined customer personas to observe clarity, confidence, and first-use experience.
Identify readiness strengths and gaps, including moments that work well, feel unclear, or may raise customer concerns.
Re-check experiences as features evolve to confirm improvements are meaningful for customers.
Surface readiness findings simply and factually so product teams can factor them into experience readiness discussions and next steps.
Contribute customer-focused input to tips, known limitations, and customer-facing documentation.
Key requirements
3+ years in a role focused on product assessment, experience evaluation, or customer use-case validation, ideally close to release or customer exposure.
Demonstrated experience assessing consumer product experiences through realistic customer use-cases rather than abstract criteria.
Experience documenting, tracking, and following up on experience findings so issues, concerns, and improvements remain visible and actionable over time.
A practical understanding of how first impressions, clarity, and perceived trust are formed when customers encounter a complex product for the first time.
Ability to step into defined customer personas and evaluate how different households are likely to understand and use the product in real situations.
Proven comfort identifying experience gaps, uncertainties, or points of friction through hands-on use and observation.
Naturally curious about how people use products in real life and attentive to subtle experience signals.
Comfortable exploring a product hands-on and learning through repeated use.
Clear and factual communicator who focuses on what was observed and why it matters to customers.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: bamboohr
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance