Job description

In this fast paced role, you will provide operational support for Apple’s Data Center network to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide technical support to various businesses within Apple. This position requires a collaborative teammate who will enjoy working with others around the globe. Your responsibilities will include maintaining and upgrading existing networks to current standards, and sustaining operations, as well as contributing to technical and procedural documentation. In this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple’s environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you’ll love being part of our team. 2-4 years of experience in network troubleshooting Demonstrated excellence in interpersonal communication and customer service skills Understanding of BGP, overlay technologies and security policy handling Experience evaluating and managing outages to business critical infrastructure B.Sc. degree or equivalent experience Cisco CCNA/CCNP, Juniper JNCIA/JNCIP, or equivalent experience Experience with Cisco, Arista, Juniper or other vendors Strong understanding of IPv4 and IPv6 Ability to coordinate and troubleshoot with internal and external partner teams Ability to maintain composure and customer-service focus in stressful and ambiguous situations Proficiency with Linux or other versions of UNIX Knowledge of configuration management and automation technologies such as Ansible, Salt, Chef and Python, Go, etc Experience working in large scale environments and with ITIL incident and problem management

Requirements

Must-haves

2-4 years of experience in network troubleshooting
Demonstrated excellence in interpersonal communication and customer service skills
Understanding of BGP, overlay technologies and security policy handling
Experience evaluating and managing outages to business critical infrastructure
B.Sc. degree or equivalent experience
Cisco CCNA/CCNP, Juniper JNCIA/JNCIP, or equivalent experience
Experience with Cisco, Arista, Juniper or other vendors
Strong understanding of IPv4 and IPv6
Ability to coordinate and troubleshoot with internal and external partner teams
Ability to maintain composure and customer-service focus in stressful and ambiguous situations
Proficiency with Linux or other versions of UNIX
Knowledge of configuration management and automation technologies such as Ansible, Salt, Chef and Python, Go, etc
Experience working in large scale environments and with ITIL incident and problem management

Nice-to-haves

None flagged.

Application prep

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Keywords to mirror

pythongo

Platform: apple
Effort: medium