Job description

POSITION SUMMARY: System Administrator / Watch Desk position that provides support for a dynamic operational environment while maintaining the capability to interact with multiple levels of the Agencies organizations. The following roll will be responsible for supporting the current infrastructure by checking for system vulnerabilities and managing various Data flow / Watch desk projects. This position is also responsible for providing request management support, which can include but is not limited to, account creation, removal, transfer, grouping, password management, as well as storage allocation, locality, recovery, backup, and restoration, etc. Responsibilities also include support for Windows operating systems. Including installing and loading operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This position will also need to provide detailed documentation. For the required and desired qualifications, include what position the candidate acquired the said experience and one (1) example of what they did to gain that experience. REQUIRED QUALIFICATIONS: a) Bachelor’s Degree in a technical field. Five (5) additional years’ experience in a Systems Administrative or Watch Desk position can be substituted for a bachelor’s degree b) Minimum 3 years’ experience as a Systems Administrator or Watch Desk Analyst c) Minimum 2 years’ experience with Microsoft Windows operating systems administration and industry best practices. d) Minimum 1 years’ experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems e) Past proven ability and willingness to work under the technical direction of senior staff. f) Experience performing under various levels of urgency and ability to meet deadlines. g) Experience communicating and documenting technical issues, risks, and approaches to direct reports, peers, superiors, and clients h) Experience providing support for the escalation and communication of status to agency management and internal customers i) Experience gathering requirements based on feedback and feature requests of users. Requirements: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required. Must be willing to work Panama Shift DESIRED QUALIFICATIONS: Previous Watch Desk Support experience Information Assurance Technical (IAT) Certification Salary range = $120,000 - $150,000, depending on education, certification and experience. Peterson Technologies provides for an excellent benefit package to include generous PTO, healthcare, STD, LTD, Life Insurance, 401k contribution and Tuition and Training reimbursement. Salary range depending on experience Peterson Technologies will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to HR at [email protected] or call.

Requirements

Must-haves

For the required and desired qualifications, include what position the candidate acquired the said experience and one (1) example of what they did to gain that experience.
a) Bachelor’s Degree in a technical field. Five (5) additional years’ experience in a Systems Administrative or Watch Desk position can be substituted for a bachelor’s degree
b) Minimum 3 years’ experience as a Systems Administrator or Watch Desk Analyst
c) Minimum 2 years’ experience with Microsoft Windows operating systems administration and industry best practices.
d) Minimum 1 years’ experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
e) Past proven ability and willingness to work under the technical direction of senior staff.
f) Experience performing under various levels of urgency and ability to meet deadlines.
g) Experience communicating and documenting technical issues, risks, and approaches to direct reports, peers, superiors, and clients
h) Experience providing support for the escalation and communication of status to agency management and internal customers
i) Experience gathering requirements based on feedback and feature requests of users.
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.
Must be willing to work Panama Shift

Nice-to-haves

Previous Watch Desk Support experience
Information Assurance Technical (IAT) Certification
Peterson Technologies will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability.
Please send your request to HR at [email protected] or call.

Application prep

Use the role’s language and application details while tailoring your materials.

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Effort: medium

Benefits

Benefits detected in the listing.

401k

Pto