Job description

Category Charles River Campus --> Information Technology Job Location Boston, MA, United States Tracking Code 26500449891005 Posted Date 10/8/2026 Salary Grade Grade 48 Expected Hiring Range Minimum $72,000.00 Expected Hiring Range Maximum $82,700.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Type Full-Time/Regular The Cloud and Enterprise Platform Support Engineer provides technical support for cloud services, enterprise applications, reporting platforms, and business automation tools used by Metropolitan College. Working under the guidance of senior technical staff, this position assists with system administration, troubleshooting, application support, data maintenance, and routine operational tasks. The engineer collaborates with MET departments, University IS&T teams, vendors, and other staff to help maintain reliable technology services and support day-to-day operations. This position may be assigned to on-call support as needed. Required Skills • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent combination of education and experience. • 1–3 years of experience in technical support, systems administration, application support, or a related IT role. • Basic knowledge of Microsoft Azure, Microsoft 365, or cloud technologies. • Familiarity with databases, reporting tools, or business applications. • Strong problem-solving, organizational, and customer-service skills. • Ability to learn new technologies and work collaboratively in a team environment. Preferred Qualifications- • Experience supporting Microsoft Azure or Microsoft 365 environments. • Experience with Microsoft Power Platform, Power BI, or SQL. • Experience working in a higher education environment. • Familiarity with ticketing systems, documentation practices, and IT support processes. • Microsoft Fundamentals certifications (AZ-900, PL-900, or similar). We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural, protective, or culturally significant hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor. This position is located in Boston, MA, United States. View the Google Map in full screen . Apply close

Requirements

Must-haves

Charles River Campus --> Information Technology
Job Location
Boston, MA, United States
Tracking Code
26500449891005
Salary Grade
Expected Hiring Range Minimum
Expected Hiring Range Maximum
Position Type
Full-Time/Regular
The Cloud and Enterprise Platform Support Engineer provides technical support for cloud services, enterprise applications, reporting platforms, and business automation tools used by Metropolitan College.
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent combination of education and experience.
1–3 years of experience in technical support, systems administration, application support, or a related IT role.
Basic knowledge of Microsoft Azure, Microsoft 365, or cloud technologies.
Familiarity with databases, reporting tools, or business applications.
Strong problem-solving, organizational, and customer-service skills.
Ability to learn new technologies and work collaboratively in a team environment.
Experience supporting Microsoft Azure or Microsoft 365 environments.
Experience with Microsoft Power Platform, Power BI, or SQL.
Experience working in a higher education environment.
Familiarity with ticketing systems, documentation practices, and IT support processes.
Microsoft Fundamentals certifications (AZ-900, PL-900, or similar).

Nice-to-haves

Preferred Qualifications-

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

azuresql

Platform: careers-html
Effort: medium