Job description

Job title: Helpdesk Technician TIER 2 Location : Washington DC On-site role Long Term 3 to 5 years Client: Federal Clearance:- Active Secret Certification- CompTIA Security+ and one computing certification Job Summary: Roles and Responsibilities: • 5 years min of service desk/helpdesk experience • experience working within an Active Directory environment • experience in troubleshooting issues with Windows 7 and 10 operating system • experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project) • experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication. • Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable • Experience with hardware components such as hard drives, power supplies, and motherboards. • Excellent oral and written communication skills. • Excellent phone etiquette. • Strong technical aptitude including excellent troubleshooting skills. • Ability to work with users that have limited technical knowledge. • Ability to instruct users utilizing verbal communication. • Ability to work in a fast-paced, dynamic environment. • Ability to interface with all levels of management. • Excellent time management, scheduling, and organizational skills. • Ability to work well independently or in a team setting.

Requirements

Must-haves

Job title: Helpdesk Technician TIER 2
Location : Washington DC
On-site role
Long Term 3 to 5 years
Client: Federal
Clearance:- Active Secret
Certification- CompTIA Security+ and one computing certification
5 years min of service desk/helpdesk experience
experience working within an Active Directory environment
experience in troubleshooting issues with Windows 7 and 10 operating system
experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)
experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable
Experience with hardware components such as hard drives, power supplies, and motherboards.
Excellent oral and written communication skills.
Excellent phone etiquette.
Strong technical aptitude including excellent troubleshooting skills.
Ability to work with users that have limited technical knowledge.
Ability to instruct users utilizing verbal communication.
Ability to work in a fast-paced, dynamic environment.
Ability to interface with all levels of management.
Excellent time management, scheduling, and organizational skills.
Ability to work well independently or in a team setting.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

java

Platform: jobdiva
Effort: medium