Job description

Title: ServiceNow Platform Ops Engineer Location: Merrifield, VA Employment Type: Contract Compensation: Pay Range;$68.00-$78.00 Per Hr Description This position involves administering and maintaining both production and non-production environments of a widely-used IT service management platform. The role is remote and contract-based, focusing on ensuring platform health, performance, and compliance with security standards. The successful candidate will handle operational support, incident management, and platform upgrades using a range of technologies. Key Responsibilities Administer and maintain production and non-production environments. Monitor platform health, performance, and stability. Manage configurations, plugins, integrations, and platform features. Coordinate environment cloning, validation, and stabilization activities. Lead operational support, incident management, and resolution coordination. Qualifications Experience in system administration and platform operations. Knowledge of IT service management, human resources service delivery, and customer service management. Experience with platform upgrades and release management. Strong troubleshooting, communication, and stakeholder management skills. Experience with integration and plugin administration. Core Technologies IT Service Management | Human Resources Service Delivery | Customer Service Management | Service Catalog | Virtual Agent | Flow Designer | Platform Governance Contact Authorization By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here mitchellmartin.com. Onboarding Expectations Learn more about our Onboarding Process here youtu.be EEO Statement Learn more about our EEO policy here mitchellmartin.com #LI-GV1

Requirements

Must-haves

Title: ServiceNow Platform Ops Engineer
Location: Merrifield, VA
Employment Type: Contract
Administer and maintain production and non-production environments.
Monitor platform health, performance, and stability.
Manage configurations, plugins, integrations, and platform features.
Coordinate environment cloning, validation, and stabilization activities.
Lead operational support, incident management, and resolution coordination.
Experience in system administration and platform operations.
Knowledge of IT service management, human resources service delivery, and customer service management.
Experience with platform upgrades and release management.
Strong troubleshooting, communication, and stakeholder management skills.
Experience with integration and plugin administration.
Core Technologies
IT Service Management | Human Resources Service Delivery | Customer Service Management | Service Catalog | Virtual Agent | Flow Designer | Platform Governance
Contact Authorization
Onboarding Expectations

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

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