Client Services Manager at East West Bank

Job description

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further. The Client Services Manager will drive the expansion for the SoCal Commercial Banking portfolio, with a strategic focus on accelerating deposit growth. The successful candidate must exhibit a strong ownership mentality in managing portfolio health and a highly detail-oriented approach to banking operations. Flawless bilingual fluency in English and Mandarin are required. • Assist RMs with the new account openings • Assist RMs with existing account service inquiries and issues • Provide superior client service as related to deposit and business account services, taking ownership of client needs, problems, and requests, following through to ensure timely and accurate resolution. • Assist in servicing personal and business deposit accounts, including completion of necessary forms and documentation, verifying accuracy of account openings on Bank’s deposit system. • Work with closing team (outside counsel, if applicable) to clear pending items until closing transactions • Perform other duties as assigned. • Experience: Minimum 5+ years of account services experience. • Language Skills: bilingual fluency in English and Mandarin (written and verbal) is mandatory. • Strong knowledge of EWB new account opening process, compliance requirements, and commercial account structures • Ability to manage high-volume, time zone difference between US and Asia in a timely manner • Strong customer service contact handling skills. • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. • Bachelor’s degree required. Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time. The base pay range for this position is USD $71,000.00/Yr. - USD $85,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

Requirements

Must-haves

Assist RMs with the new account openings
Assist RMs with existing account service inquiries and issues
Provide superior client service as related to deposit and business account services, taking ownership of client needs, problems, and requests, following through to ensure timely and accurate resolution.
Assist in servicing personal and business deposit accounts, including completion of necessary forms and documentation, verifying accuracy of account openings on Bank’s deposit system.
Work with closing team (outside counsel, if applicable) to clear pending items until closing transactions
Perform other duties as assigned.
Experience: Minimum 5+ years of account services experience.
Language Skills: bilingual fluency in English and Mandarin (written and verbal) is mandatory.
Strong knowledge of EWB new account opening process, compliance requirements, and commercial account structures
Ability to manage high-volume, time zone difference between US and Asia in a timely manner
Strong customer service contact handling skills.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Bachelor’s degree required.
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium