System Administrator
Reston, VA, USA
Full-time
Clearance: Top Secret/SCI
Job Description
As a systems administrator on our program, you will:
· Provide resolve break fix tickets and ensure customers receive the highest level of customer support.
· Help customers overcome tough challenges through monitoring and performance management.
· Identify problem areas and opportunities for improvement in a mission-critical network.
Turn metrics into information and communicate their meaning.
Qualifications
Required Qualifications:
• Experience in troubleshooting and break and fix repairs with IT assets, including desktops, laptops, printers, and accessories
• Experience with ticketing systems, including BMC Remedy
• Knowledge of Windows 10 Operating System and Active Directory
• Security+ CE Certification
• Willing to work 4pm-12am shift
Desired Qualifications:
• Knowledge of DHCP, switches, and networking
• Ability to manage projects and multi-task
• Ability to work in a fast-paced environment
• Bachelor's degree
• CISSP, CAP, ITIL v3, or ITIL v4 Certification