Job description

Please Confirm Must Have Skills (TOP 3 SKILLS) –Microsoft Dynamics 365 CRM, Power automate, Power apps. The role encompasses comprehensive ownership of Dynamics 365 Customer Service solutions and related integrations: • Design, develop, and support Dynamics 365 Customer Service solutions including Cases, Activities, Queues, SLAs, and ARC, Email Template management, PCF controls • Build and maintain complex Power Automate flows for email-to-case, ARC logic, routing, and exception handling • Manage and troubleshoot email integration (Exchange sync, mailbox configuration, correlation logic, disclaimer handling) • Promote solutions safely across DEV → UAT → PROD, including hotfixes and rollback planning • Participate in UAT readiness, go-live checklists, and post-deployment validation

Requirements

Must-haves

Please Confirm Must Have Skills (TOP 3 SKILLS) –Microsoft Dynamics 365 CRM, Power automate, Power apps.
The role encompasses comprehensive ownership of Dynamics 365 Customer Service solutions and related integrations:
Design, develop, and support Dynamics 365 Customer Service solutions including Cases, Activities, Queues, SLAs, and ARC, Email Template management, PCF controls
Build and maintain complex Power Automate flows for email-to-case, ARC logic, routing, and exception handling
Manage and troubleshoot email integration (Exchange sync, mailbox configuration, correlation logic, disclaimer handling)
Promote solutions safely across DEV → UAT → PROD, including hotfixes and rollback planning
Participate in UAT readiness, go-live checklists, and post-deployment validation

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

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