Job description

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The Director, Technical Product Management sets the product vision and strategy for Developer Platform Engineering (DPE), spanning CI/CD, Developer Frameworks, observability, test infrastructure, developer tooling, and the developer portal, in close partnership with cross-functional teams and business-unit stakeholders across the company. Leading a team of Technical Product Managers who each own a platform domain end to end, the Director integrates their roadmaps into a single strategy, resolves cross-domain trade-offs, and represents DPE to CTO-level stakeholders. The Director balances architectural judgment with disciplined technical execution, meets regulatory requirements, and treats the developer as the customer, using metrics to define and track platform success. The Director also brings a forward-looking view of the agentic SDLC, meaning how AI agents reshape planning, build, test, and release, and shapes how that thinking gets applied across DPE. Job Description: Essential Responsibilities: • Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy. • Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders. • Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability. • Champions the customer experience and prioritizes customer needs in product requirements and decision making. • Defines and uses metrics that inform the success of products including usability studies, research and market analysis. • Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making. • Responsible for product profitability, including budgetary decisions. • Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed. • Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard. Minimum Qualifications: • 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications : Additional Responsibilities: • Champion AI fluency across DPE by modeling hands-on use of agentic AI tools and building enablement programs that turn access into measurable value for teams. • Track developer experience against Core4 and DORA across all domains, using the data to drive platform excellence and prioritize requirements. • Drive standardization initiatives, including SDLC policy, library governance, and quality gates, across a large, federated engineering organization. • Own vendor and contract strategy for platform tooling, including build-vs-buy decisions and migrations, in partnership with Technical Product Managers. • Hire, coach, and grow Technical Product Managers into stronger technical and product operators, and build the team's succession bench. Preferred Qualifications: • Demonstrated ability to ramp quickly into ownership of in-flight, high-stakes programs with existing deadlines and stakeholder relationships. • Proven track record architecting and leading agentic AI adoption strategy at an organizational level. • Experience operating in regulated environments where audit findings and compliance frameworks shape the roadmap. • Substantial experience managing and developing product managers into high-performing operators, with a history of scaling teams through organizational change without losing platform continuity. • Experience navigating a federated or matrixed organization, driving influence without full authority over every team on the platform. • Track record of vendor and contract management at scale, including high-stakes renewals and platform migrations. • Broad technical fluency across the full SDLC toolchain, from source control and build systems to artifact management and deployment pipelines. • Sharp prioritization instincts that hold up under competing stakeholder pressure across security, compliance, cost, and velocity. • Proven experience presenting to CTO-level audiences and translating platform strategy into business and risk language. • Experience managing a platform on a meaningful scale, serving a 10,000+ internal engineering population. Subsidiary: PayPal Travel Percent: 0 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: San Jose, California: ($218,000.00 - $323,950.00 Annually) Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit careers.pypl.com . For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com . Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Requirements

Must-haves

Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
Champions the customer experience and prioritizes customer needs in product requirements and decision making.
Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
Responsible for product profitability, including budgetary decisions.
Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Champion AI fluency across DPE by modeling hands-on use of agentic AI tools and building enablement programs that turn access into measurable value for teams.
Track developer experience against Core4 and DORA across all domains, using the data to drive platform excellence and prioritize requirements.

Nice-to-haves

Additional Responsibilities & Preferred Qualifications :
Demonstrated ability to ramp quickly into ownership of in-flight, high-stakes programs with existing deadlines and stakeholder relationships.
Proven track record architecting and leading agentic AI adoption strategy at an organizational level.
Experience operating in regulated environments where audit findings and compliance frameworks shape the roadmap.
Substantial experience managing and developing product managers into high-performing operators, with a history of scaling teams through organizational change without losing platform continuity.
Experience navigating a federated or matrixed organization, driving influence without full authority over every team on the platform.
Track record of vendor and contract management at scale, including high-stakes renewals and platform migrations.
Broad technical fluency across the full SDLC toolchain, from source control and build systems to artifact management and deployment pipelines.
Sharp prioritization instincts that hold up under competing stakeholder pressure across security, compliance, cost, and velocity.
Proven experience presenting to CTO-level audiences and translating platform strategy into business and risk language.
Experience managing a platform on a meaningful scale, serving a 10,000+ internal engineering population.
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

ci/cdai

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Vision

Pto

Paid Time Off

Wellness