Job description

Elevate Customer Partnerships: Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble’s industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will serve as a trusted advisor, empowering clients to unlock maximum value, increase software adoption, and achieve long-term growth. Join our dedicated team and make a direct impact on our customers’ success every day. About Us: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com. What Makes This Role Great: In this role, you will be at the forefront of customer advocacy, directly shaping account strategies that maximize solution value and drive revenue growth across a dedicated portfolio. Key Exciting Responsibilities • Spearhead customer success strategy by facilitating business value conversations, reviews, and tailored adoption plans. • Partner directly with key client stakeholders to build and execute comprehensive product utilization and rollout strategies. • Proactively evaluate overall customer health, usage trends, and expansion goals to optimize retention and mitigate churn threats. • Collaborate cross-functionally with internal teams and product experts to champion the voice of the customer and inform product enhancements. Essential Skills & Experience • 5+ years of Customer Success or account management experience, ideally within a SaaS environment. • Proven track record of developing strategies that maximize technology solution value for assigned accounts. • Strong active listening skills to identify root causes and deliver customer-centric solutions. • Demonstrated executive presence with the ability to build strong relationships with decision-makers, executive sponsors, and end-users. • Proven ability to work cross-functionally while effectively representing the voice of the customer. Bonus Points For • Experience managing enterprise account portfolios within industrial technology, construction, or SaaS sectors. • Familiarity with proactive account health metrics and customer success frameworks. • Experience in the construction industry (e.g., Project Manager, Site Superintendent, Project Finance Manager, Estimator, or Project Engineer) is a plus. • Broad understanding of the construction ecosystem, including general contracting, subcontracting, and real estate development sectors. • Ability to leverage strong technical aptitude to master Document Crunch’s product offerings, business model, and emerging technologies. Logistics: Location: Atlanta/Alpharetta, GA Travel Requirement: 20% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Customer Success Manager, CSM, SaaS, Account Management, Customer Retention, Account Strategy, Customer Engagement, Adoption Planning, Executive Presence, Customer Experience Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Hiring Range $65,100.00–$89,700.00 Pay Rate Type Salary Bonus Eligible? No Commission Eligible? Yes Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at investor.trimble.com , under “Corporate Governance.” Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com .

Requirements

Must-haves

Elevate Customer Partnerships: Customer Success Manager
In this role, you will be at the forefront of customer advocacy, directly shaping account strategies that maximize solution value and drive revenue growth across a dedicated portfolio.
Key Exciting Responsibilities
Spearhead customer success strategy by facilitating business value conversations, reviews, and tailored adoption plans.
Partner directly with key client stakeholders to build and execute comprehensive product utilization and rollout strategies.
Proactively evaluate overall customer health, usage trends, and expansion goals to optimize retention and mitigate churn threats.
Collaborate cross-functionally with internal teams and product experts to champion the voice of the customer and inform product enhancements.
Essential Skills & Experience
5+ years of Customer Success or account management experience, ideally within a SaaS environment.
Proven track record of developing strategies that maximize technology solution value for assigned accounts.
Strong active listening skills to identify root causes and deliver customer-centric solutions.
Demonstrated executive presence with the ability to build strong relationships with decision-makers, executive sponsors, and end-users.
Proven ability to work cross-functionally while effectively representing the voice of the customer.
Experience managing enterprise account portfolios within industrial technology, construction, or SaaS sectors.
Familiarity with proactive account health metrics and customer success frameworks.
Broad understanding of the construction ecosystem, including general contracting, subcontracting, and real estate development sectors.
Ability to leverage strong technical aptitude to master Document Crunch’s product offerings, business model, and emerging technologies.
Location: Atlanta/Alpharetta, GA
Travel Requirement: 20%
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
Customer Success Manager, CSM, SaaS, Account Management, Customer Retention, Account Strategy, Customer Engagement, Adoption Planning, Executive Presence, Customer Experience
Hiring Range

Nice-to-haves

Bonus Points For
Experience in the construction industry (e.g., Project Manager, Site Superintendent, Project Finance Manager, Estimator, or Project Engineer) is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Parental Leave