Job description

Issuer Services — one of the world's leading providers of corporate trust, depositary receipt, and debt capital markets services, administering more than US $9.0 trillion in assets under trust for over 3,500 clients globally. This is a high-impact, commercially grounded role at the centre of Citi's push to build a natively digital Issuer Services business — translating strategic AI ambitions into disciplined product delivery that creates measurable value for clients and internal teams alike. You will operate across the full product lifecycle, from concept and business case through to global rollout and scaled adoption, working across a matrixed organisation that spans Sales, Technology, Operations, Risk, and Compliance. Responsibilities • Manage significant workstreams within the Global AI Product roadmap for Issuer Services, translating strategic priorities into detailed delivery plans and coordinating cross-functional teams to drive execution from concept through commercialization. • Identify, scope, and deliver AI-powered capabilities that create differentiated value for Issuer Services clients, engaging directly with clients throughout the lifecycle to validate solutions and manage expectations. • Coordinate the structured rollout of AI productivity tools for internal Issuer teams, managing adoption milestones and facilitating change management activities that embed AI into day-to-day workflows. • Develop business cases and ROI analyses for AI initiatives, modelling cost and revenue scenarios, tracking actuals against projections, and supporting senior stakeholders in making prioritization decisions with clear financial rationale. • Ensure all AI capabilities are delivered in line with Citi's enterprise risk standards, coordinating model risk governance activities, maintaining data lineage and explainability documentation, and surfacing compliance or ethical AI considerations early. • Drive an agile delivery rhythm across AI product workstreams, maintaining well-groomed backlogs, facilitating sprint planning and retrospectives, and tracking OKRs and KPIs to accelerate time-to-market. • Coordinate the geographic rollout of AI capabilities across Citi's global market footprint, managing regional delivery plans and ensuring design consistency as solutions are adapted to local regulatory and market requirements. • Serve as an informed advocate for AI within Issuer Services, communicating progress and outcomes to senior leadership and clients, and fostering a culture of AI curiosity and literacy across the Issuer team. Required Qualifications & Skills • 5 or more years of product management, product delivery, or equivalent experience, with demonstrated delivery of technology-led products in a structured, cross-functional environment. • Direct experience contributing to the build, launch, or scaling of AI or machine learning-powered products or digital platforms, ideally within financial services or fintech. • Proven ability to own delivery plans end-to-end — managing dependencies, tracking milestones, mitigating risks, and reporting status clearly to senior stakeholders. • Commercial acumen with the ability to contribute to business case development, support P&L analysis, and apply ROI thinking to AI investment decisions. • 2 or more years of client-facing or cross-functional stakeholder experience, with the ability to gather requirements, validate solutions, and manage expectations across enterprise clients or business partners. • Working knowledge of AI concepts, model risk management principles, responsible AI frameworks, and enterprise governance requirements relevant to regulated environments. • Ability to build effective working relationships across technical, business, and executive audiences, navigate competing priorities, and communicate complex topics with clarity. Beneficial Skills & Qualifications • Background in Issuer Services, debt capital markets, or structured finance. • Experience working alongside compliance, legal, or risk functions on regulated technology or AI deployments. • Familiarity with generative AI tools and their practical application to enterprise productivity workflows. • Experience with agile delivery methodologies such as Scrum or SAFe, including sprint facilitation, backlog management, and cross-functional team coordination. • Formal project management qualification such as PMP or PRINCE2, or demonstrated equivalent delivery management experience. What We Offer At Citi, you will work at the intersection of global financial markets and enterprise AI — with the scale, resources, and cross-functional access to make a genuine impact. This is an opportunity to shape the AI agenda of a market-leading business, contribute to outcomes that matter, and grow your career in one of the world's most complex and rewarding financial institutions. • A strategic, high-visibility role at the heart of Citi's AI transformation agenda for Issuer Services, with direct exposure to senior leadership and global clients. • Hybrid working model with 3 days in the office and 2 days working remotely, supporting a sustainable and productive working pattern. • Access to enterprise-wide AI tools, capabilities, and communities — positioning you at the leading edge of AI adoption in financial services. • Opportunities for professional development and career progression within a global organisation that operates across more than 160 countries. • Competitive financial wellbeing package including salary, performance-based incentives, and a comprehensive benefits programme. • Wellbeing and family support resources designed to help you perform at your best inside and outside of work. Apply now to bring your AI product expertise to a role where your work will shape the future of one of the world's leading Issuer Services businesses. ------------------------------------------------------ Job Family Group: Product Management and Development ------------------------------------------------------ Job Family: Product Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: New York New York United States ------------------------------------------------------ Primary Location Full Time Salary Range: $129,840.00 - $194,760.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Aug 19, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Requirements

Must-haves

Identify, scope, and deliver AI-powered capabilities that create differentiated value for Issuer Services clients, engaging directly with clients throughout the lifecycle to validate solutions and manage expectations.
Coordinate the structured rollout of AI productivity tools for internal Issuer teams, managing adoption milestones and facilitating change management activities that embed AI into day-to-day workflows.
Drive an agile delivery rhythm across AI product workstreams, maintaining well-groomed backlogs, facilitating sprint planning and retrospectives, and tracking OKRs and KPIs to accelerate time-to-market.
Serve as an informed advocate for AI within Issuer Services, communicating progress and outcomes to senior leadership and clients, and fostering a culture of AI curiosity and literacy across the Issuer team.
Required Qualifications & Skills
5 or more years of product management, product delivery, or equivalent experience, with demonstrated delivery of technology-led products in a structured, cross-functional environment.
Direct experience contributing to the build, launch, or scaling of AI or machine learning-powered products or digital platforms, ideally within financial services or fintech.
Proven ability to own delivery plans end-to-end — managing dependencies, tracking milestones, mitigating risks, and reporting status clearly to senior stakeholders.
Commercial acumen with the ability to contribute to business case development, support P&L analysis, and apply ROI thinking to AI investment decisions.
2 or more years of client-facing or cross-functional stakeholder experience, with the ability to gather requirements, validate solutions, and manage expectations across enterprise clients or business partners.
Working knowledge of AI concepts, model risk management principles, responsible AI frameworks, and enterprise governance requirements relevant to regulated environments.
Ability to build effective working relationships across technical, business, and executive audiences, navigate competing priorities, and communicate complex topics with clarity.
Beneficial Skills & Qualifications
Background in Issuer Services, debt capital markets, or structured finance.
Experience working alongside compliance, legal, or risk functions on regulated technology or AI deployments.
Familiarity with generative AI tools and their practical application to enterprise productivity workflows.
Experience with agile delivery methodologies such as Scrum or SAFe, including sprint facilitation, backlog management, and cross-functional team coordination.
Formal project management qualification such as PMP or PRINCE2, or demonstrated equivalent delivery management experience.
Product Management and Development ------------------------------------------------------
Product Management ------------------------------------------------------
Full time ------------------------------------------------------
New York New York United States ------------------------------------------------------
$129,840.00 - $194,760.00
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Nice-to-haves

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Keywords to mirror

aiagilemachine learningscrumaccessibility

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness

Professional Development