Job description

GENERAL SUMMARY The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst’s uniform rental, direct sale, and other products and services connected to our largest key accounts. The primary goal of this position is to maintain 94% to 100% of their customer base. The KAM must be fully responsible for the current status of the account and hold total accountability for the all account metrics. PRIMARY DUTIES & RESPONSIBILITIES • Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site. • Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance). • Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities. • Update records with all pertinent information on a daily basis. • Maintain customer contract/PO status and renew contracts/PO’s before they expire. • Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer’s expectation. • Generate leads to turn over to Service and Sales teams (when necessary). • Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits. ADDITIONAL DUTIES & RESPONSIBILITIES • Prepares reports of business transactions and keeps expense accounts. • Communicates effectively with their manager about both service and sales challenges, successes, and needs associated with new business generation. • Attends weekly meetings. • Stay up-to-date on sales skills, professional knowledge and self-training to maximize professional growth and advancement. • Assist the service team in stylizing uniform programs and renewing customers upon expiration. • Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs. Qualifications EDUCATION AND EXPERIENCE • College degree preferred. • 3 to 5+ years of successful sales and/or service experience. • Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards. • Must be able to travel approximately 70% - 80% for customer interfacing • Excellent people, communication and interpersonal skills for relationship building. • Strong contract and negotiation skills. • Good judgment/decision making • Problem solving (solutions and execution) • Order writing, proposals and pricing Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses. The estimated base salary for this position ranges from $68,120.78 to $94,612.19 yearly, with additional management bonus eligibility. Actual compensation will vary based on factors including but not limited to the candidate’s skills, experience, and qualifications. Geographic differentials may also apply depending on the position’s location. There is no application deadline for this role; recruitment will remain open until the position is filled. UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request. --> If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at TalentAcquisition@unifirst.com or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

Requirements

Must-haves

Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site.
Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance).
Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
Update records with all pertinent information on a daily basis.
Maintain customer contract/PO status and renew contracts/PO’s before they expire.
Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer’s expectation.
Generate leads to turn over to Service and Sales teams (when necessary).
Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.
Prepares reports of business transactions and keeps expense accounts.
Communicates effectively with their manager about both service and sales challenges, successes, and needs associated with new business generation.
Attends weekly meetings.
Stay up-to-date on sales skills, professional knowledge and self-training to maximize professional growth and advancement.
Assist the service team in stylizing uniform programs and renewing customers upon expiration.
Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs.
3 to 5+ years of successful sales and/or service experience.
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
Must be able to travel approximately 70% - 80% for customer interfacing
Excellent people, communication and interpersonal skills for relationship building.
Strong contract and negotiation skills.
Good judgment/decision making
Problem solving (solutions and execution)
Order writing, proposals and pricing

Nice-to-haves

College degree preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: radancy
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

401k

Paid Time Off