Job description

In this role, you will act as a key functional guide and partner—bridging the gap between business strategy, user experience, and technical execution. Rather than a pure developer or system-configuration role, this is a **product delivery and platform governance** role. You will be responsible for defining functional requirements, mapping efficient workflows, and governing the product roadmap. You will work in lockstep with our IS&T partners, who hold technical and architecture authority, to translate human resource needs into scalable, elegant platform experiences. The ideal candidate has a deep understanding of ServiceNow HRSD modules, excels at process-mapping and partner collaboration, and is comfortable guiding delivery teams in a fast-paced environment. 7+ years of experience in ServiceNow HRSD , with deep functional knowledge of modules such as Case and Knowledge Management, Employee Center (ESC), Employee Journeys, or Employee Document Management (EDMS). ServiceNow Certified Implementation Specialist (CIS) – HRSD** or Certified System Administrator (CSA). Familiarity with ServiceNow platform capabilities, including Flow Designer, Agent Workspace, Advanced Work Assignment (AWA), and system integration patterns. Familiarity with HR systems ecosystems** (e.g., Workday, case routing, and document-retention workflows). Demonstrated experience in product delivery and platform governance, specifically managing functional backlogs, writing user stories, and steering delivery timelines. Proven success in managing external contractors or consultants to deliver functional specifications and platform configurations. Outstanding relationship management skills, with a track record of partnering closely with engineering/IT organizations (IS&T) to ship high-quality enterprise tools. Strong communication and facilitation skills, with the ability to advocate for user experience while navigating technical feasibility. Education: Bachelor’s degree in Business Administration, Management Information Systems, Human Resources, or related field. Masters Degree Certifications in Agile/Scrum** (e.g., CSPO, CSM) or Project Management (PMP) are a plus. ServiceNow Certified Technical Architect (CTA)

Requirements

Must-haves

The ideal candidate has a deep understanding of ServiceNow HRSD modules, excels at process-mapping and partner collaboration, and is comfortable guiding delivery teams in a fast-paced environment.
7+ years of experience in ServiceNow HRSD , with deep functional knowledge of modules such as Case and Knowledge Management, Employee Center (ESC), Employee Journeys, or Employee Document Management (EDMS).
ServiceNow Certified Implementation Specialist (CIS) – HRSD** or Certified System Administrator (CSA).
Familiarity with ServiceNow platform capabilities, including Flow Designer, Agent Workspace, Advanced Work Assignment (AWA), and system integration patterns.
Familiarity with HR systems ecosystems** (e.g., Workday, case routing, and document-retention workflows).
Demonstrated experience in product delivery and platform governance, specifically managing functional backlogs, writing user stories, and steering delivery timelines.
Proven success in managing external contractors or consultants to deliver functional specifications and platform configurations.
Outstanding relationship management skills, with a track record of partnering closely with engineering/IT organizations (IS&T) to ship high-quality enterprise tools.
Strong communication and facilitation skills, with the ability to advocate for user experience while navigating technical feasibility.
Education: Bachelor’s degree in Business Administration, Management Information Systems, Human Resources, or related field.
Masters Degree
ServiceNow Certified Technical Architect (CTA)

Nice-to-haves

Certifications in Agile/Scrum** (e.g., CSPO, CSM) or Project Management (PMP) are a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agilescrum

Platform: apple
Effort: medium