Job description

Client-facing Amazon Connect architecture lead for US enterprise programs — on-site and remote discovery, executive design authority and migration roadmaps from legacy platforms to Connect. Responsibilities • Own end-to-end Amazon Connect solution architecture in front of US enterprise clients: channels, contact flows, routing, telephony and CRM/workforce integrations. • Design the AI layer on AWS — Amazon Lex, Contact Lens, Amazon Q in Connect and Bedrock-based agent assist and voice AI. • Lead on-site and remote technical discovery, migration roadmaps (legacy IVR/ACD and other CCaaS platforms to Connect) and delivery governance across enterprise programs. • Represent Pronix in client architecture review boards; mentor Connect engineers and partner with pre-sales, delivery and AWS field teams. Requirements • 8+ years in enterprise contact-center engineering, with 4+ years hands-on Amazon Connect in production. • Deep hands-on with Connect contact flows, Lambda integrations, telephony, Lex and Contact Lens; AWS certification (Solutions Architect or Connect specialty) preferred. • Experience with Amazon Q in Connect or Bedrock-based agent assist and voice AI deployments. • Executive presence for client-facing architecture workshops; willingness to travel to US client sites as needed. Expected outcomes • Win client architecture approval on first review for the majority of designs. • Deliver migration roadmaps that de-risk cutover and protect service levels. • Grow Pronix's Amazon Connect reference base through successful, referenceable go-lives.

Requirements

Must-haves

Client-facing Amazon Connect architecture lead for US enterprise programs — on-site and remote discovery, executive design authority and migration roadmaps from legacy platforms to Connect.
Own end-to-end Amazon Connect solution architecture in front of US enterprise clients: channels, contact flows, routing, telephony and CRM/workforce integrations.
Design the AI layer on AWS — Amazon Lex, Contact Lens, Amazon Q in Connect and Bedrock-based agent assist and voice AI.
Lead on-site and remote technical discovery, migration roadmaps (legacy IVR/ACD and other CCaaS platforms to Connect) and delivery governance across enterprise programs.
Represent Pronix in client architecture review boards; mentor Connect engineers and partner with pre-sales, delivery and AWS field teams.
8+ years in enterprise contact-center engineering, with 4+ years hands-on Amazon Connect in production.
Experience with Amazon Q in Connect or Bedrock-based agent assist and voice AI deployments.
Executive presence for client-facing architecture workshops; willingness to travel to US client sites as needed.
Expected outcomes
Win client architecture approval on first review for the majority of designs.
Deliver migration roadmaps that de-risk cutover and protect service levels.
Grow Pronix's Amazon Connect reference base through successful, referenceable go-lives.

Nice-to-haves

Deep hands-on with Connect contact flows, Lambda integrations, telephony, Lex and Contact Lens; AWS certification (Solutions Architect or Connect specialty) preferred.

Application prep

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