Job description

Who We Are At Academy Sports Outdoors our vision is to be the best sports outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers. We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun. Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you re starting out or leveling up, Academy is a place where fun can’t lose! Education Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience ServiceNow certifications such as CIS-HAM, CIS-SAM, CIS-ITOM, or CSA preferred Work Experience 5 years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment Hands-on experience implementing and supporting HAM Pro and SAM Pro Experience with CMDB, Discovery, and/or Service Graph Experience supporting asset lifecycle processes, governance, compliance, and audit readiness Experience in retail, multi-site, or distributed operating environments preferred Skills Strong understanding of ServiceNow ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle states Strong knowledge of CMDB, Discovery, Service Graph, and CSDM concepts Ability to translate business requirements into scalable, maintainable ITAM solutions aligned to platform architecture Experience designing automation-driven workflows across the asset lifecycle Strong understanding of software licensing, asset lifecycle governance, compliance controls, and audit support Ability to build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposure Strong cross-functional collaboration and stakeholder management skills Responsibilities Serve as the technical owner for ITAM capabilities (HAM Pro / SAM Pro) within the ServiceNow platform Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture Align ITAM with CMDB, Discovery, and Service Graph to ensure a single, trusted source of asset data Translate business and operational requirements into scalable, maintainable platform solutions while minimizing technical debt Drive automation of asset lifecycle workflows and continuous platform improvement Lead asset lifecycle processes from procurement through disposal, ensuring accuracy, auditability, and compliance Define and enforce data standards, normalization rules, and governance controls across asset classes Establish and support ITAM governance processes for audit readiness and regulatory compliance Partner with Information Security and compliance teams to strengthen asset visibility and risk posture Identify software license compliance risks and cost optimization opportunities across the enterprise Develop KPIs, dashboards, and reporting for asset performance, lifecycle health, and compliance exposure Partner with IT, finance, procurement, operations, and vendors to align asset strategy to business outcomes Contribute to the ServiceNow platform modernization program, advancing ITAM as a foundational capability Support alignment to CSDM and enterprise data strategy, improving consistency and quality of asset data Help mature ITAM into a scalable, enterprise-grade capability supporting 325 retail locations Physical Requirements & Attendance Acceptable level of hearing and vision to perform job duties. Adhere to company work hours, policies, procedures, and rules governing professional staff behavior. Regular office attendance is required. Equal Employment Opportunity Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

Requirements

Must-haves

Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you re starting out or leveling up, Academy is a place where fun can’t lose!
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience
Work Experience
5 years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment
Hands-on experience implementing and supporting HAM Pro and SAM Pro
Experience with CMDB, Discovery, and/or Service Graph
Experience supporting asset lifecycle processes, governance, compliance, and audit readiness
Strong understanding of ServiceNow ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle states
Strong knowledge of CMDB, Discovery, Service Graph, and CSDM concepts
Ability to translate business requirements into scalable, maintainable ITAM solutions aligned to platform architecture
Experience designing automation-driven workflows across the asset lifecycle
Strong understanding of software licensing, asset lifecycle governance, compliance controls, and audit support
Ability to build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposure
Strong cross-functional collaboration and stakeholder management skills
Serve as the technical owner for ITAM capabilities (HAM Pro / SAM Pro) within the ServiceNow platform
Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture
Align ITAM with CMDB, Discovery, and Service Graph to ensure a single, trusted source of asset data
Translate business and operational requirements into scalable, maintainable platform solutions while minimizing technical debt
Drive automation of asset lifecycle workflows and continuous platform improvement
Lead asset lifecycle processes from procurement through disposal, ensuring accuracy, auditability, and compliance
Define and enforce data standards, normalization rules, and governance controls across asset classes
Establish and support ITAM governance processes for audit readiness and regulatory compliance

Nice-to-haves

ServiceNow certifications such as CIS-HAM, CIS-SAM, CIS-ITOM, or CSA preferred
Experience in retail, multi-site, or distributed operating environments preferred

Application prep

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Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Vision