The Product Manager is responsible for driving adoption of Velocity Suite technologies across Infor customers within Industrial Manufacturing industries, including CloudSuite Industrial Enterprise, Aerospace & Defense, Automotive, and other LN-based CloudSuite solutions. This role partners with customers, Application Product Managers, partners, and engineering teams to identify, validate, and support deployment of high-value use cases using Process Mining, Value+ solutions, and Generative AI technologies. The role focuses on defining use cases, gathering requirements, supporting solution development, and helping customers realize measurable business outcomes through adoption of Velocity Suite capabilities.
A Typical Day in the Life Includes:
• Identify and prioritize customer use cases for Velocity Suite technologies, including Process Mining, Value+ solutions, and Generative AI agents.
• Conduct customer discovery sessions to gather business requirements, document current processes, and identify opportunities for automation, optimization, and AI-enabled outcomes.
• Partner with Application Product Managers to align customer use cases with product roadmap priorities and platform capabilities.
• Collaborate with engineering teams, partners, and Forward Deployed Engineering (FDE) resources to prototype, validate, and deploy solutions in customer environments.
• Support customer adoption activities including requirements definition, use case validation, solution demonstrations, training, and value realization reviews.
• Document business requirements, success criteria, implementation considerations, and expected business outcomes for proposed solutions.
• Collect and communicate customer feedback, enhancement requests, and market requirements to product and engineering teams.
• Support customer-facing engagements including workshops, executive briefings, strategic planning sessions, conferences, and industry events.
• Monitor adoption metrics, customer outcomes, and business value delivered through Velocity Suite implementations.
• Contribute to the development of repeatable use-case frameworks, implementation approaches, and adoption methodologies.
Basic Qualifications:
• Experience in Product Management, Solution Engineering, Product Development, Customer Success, Professional Services, or a customer-facing technical role within an enterprise software environment.
• Experience gathering business requirements and translating customer needs into software, automation, analytics, or AI-enabled solutions.
• Experience working with enterprise software applications supporting industrial manufacturing, supply chain operations, ERP, LN, or related business processes.
• Experience collaborating with cross-functional teams including Product Management, Engineering, Services, Customer Success, or Partner organizations.
• Experience supporting customer-facing activities such as workshops, solution demonstrations, requirements gathering, adoption planning, or solution deployment.
• Knowledge of Process Mining, workflow automation, artificial intelligence, machine learning, Generative AI, or related digital transformation technologies.
• Experience documenting use cases, business processes, functional requirements, and measurable business outcomes.
• Ability to travel approximately 25–30%.
• Must be willing to work in the Atlanta office three days per week.
• Legal authorization to work permanently in the United States without requiring a visa transfer or sponsorship.
Preferred Qualifications:
• Experience supporting CloudSuite Industrial Enterprise, Aerospace & Defense, Automotive, or other LN-based CloudSuite solutions.
• Experience working with LN applications supporting manufacturing, planning, supply chain, project-based manufacturing, or related operational processes.
• Knowledge of United States Government Cloud (Gov Cloud) requirements, compliance environments, or public-sector cloud deployments.
• Experience delivering AI, analytics, automation, Process Mining, or digital transformation initiatives in enterprise software environments.
• Experience collaborating with customers throughout solution lifecycle activities from use case discovery through deployment and adoption.
• Experience supporting product strategy, roadmap planning, portfolio management, or go-to-market activities.
• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.