Job description

Job Description Run A Tighter Operation. Deliver Better Results. Fox Rent A Car is seeking a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person anticipates challenges, leads with confidence, and makes smart, real-time decisions that protect both customer satisfaction and profitability. As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure, lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels. Your Primary Focus Is To: Operational Leadership Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles Forecast staffing and fleet needs using historical data and market trends Monitor workflows and eliminate operational bottlenecks Anticipate unexpected demand and implement plans to maintain smooth performance Identify and resolve slowdowns across departments Team Leadership & Development Lead, coach, and develop a sales-driven team to meet revenue and performance goals Monitor productivity and follow up consistently on team performance Participate in recruiting, interviewing, and hiring team members Develop and enhance cross-training programs to strengthen team flexibility Foster a culture of accountability, collaboration, and continuous improvement Performance & Reporting Monitor KPIs and adjust operational strategies to drive results Generate and present detailed performance reports using advanced Excel Make real-time decisions that balance customer satisfaction with company profitability Process Improvement Use operational data to improve workflows and staffing strategies Simplify processes to increase efficiency and reduce delays Encourage team members to contribute ideas that improve overall performance Education and Experience: High school diploma or GED required, college degree preferred Experience with real-time monitoring tools and operational systems Proven ability to lead and coach a performance-driven sales team What You Bring: Strong analytical, problem-solving, and organizational skills Advanced proficiency in Microsoft Excel for data analysis and reporting Strong communication and leadership skills We Offer: Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus Company-paid Life Insurance Company-paid AD&D Insurance Flexible spending account Parental leave Employee assistance program We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and reasonable accommodations are available upon request for both candidates and employees. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a value for money positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com

Requirements

Must-haves

Run A Tighter Operation. Deliver Better Results.
Operational Leadership
Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service
Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles
Forecast staffing and fleet needs using historical data and market trends
Monitor workflows and eliminate operational bottlenecks
Anticipate unexpected demand and implement plans to maintain smooth performance
Identify and resolve slowdowns across departments
Team Leadership & Development
Lead, coach, and develop a sales-driven team to meet revenue and performance goals
Monitor productivity and follow up consistently on team performance
Participate in recruiting, interviewing, and hiring team members
Develop and enhance cross-training programs to strengthen team flexibility
Foster a culture of accountability, collaboration, and continuous improvement
Performance & Reporting
Monitor KPIs and adjust operational strategies to drive results
Generate and present detailed performance reports using advanced Excel
Make real-time decisions that balance customer satisfaction with company profitability
Process Improvement
Use operational data to improve workflows and staffing strategies
Simplify processes to increase efficiency and reduce delays
Encourage team members to contribute ideas that improve overall performance
Experience with real-time monitoring tools and operational systems

Nice-to-haves

High school diploma or GED required, college degree preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Parental Leave