Job description

Job Description Join Our Team as a Operations Manager – Lead, Manage, and Drive Success! Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We’re looking for an experienced Operations Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience. As an Operations Manager, you will join our Network & Stations team managing all aspects of a car rental station. You will have full operational focus and achieving results through effective team leadership. Key Responsibilities: Operational Management: Oversee day-to-day operations, ensuring all processes run smoothly and efficiently. Manage the availability, maintenance, and condition of the vehicle fleet. Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency. Customer Service: Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints. Train and support staff in delivering excellent customer service at every interaction. Staff Management: Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives. Schedule staff shifts and manage workloads to ensure operational efficiency and coverage. Sales and Financial Management: Monitor and achieve sales targets, including upselling additional services. Manage the station’s budget, control operational costs, and ensure profitability. Fleet Management: Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental. Work closely with maintenance teams to ensure timely servicing and repairs. Optimize fleet utilization to meet customer demand and minimize idle time. Compliance and Safety: Ensure all station operations comply with company policies, industry regulations, and legal requirements. Maintain a safe and secure environment for both employees and customers. Oversee proper documentation and record-keeping for all transactions. What We’re Looking For: Proven leadership and management experience in a fast-paced environment. Strong customer service skills and a focus on delivering exceptional results. Sales-driven attitude with the ability to meet and exceed targets. Excellent organizational and multitasking abilities. Experience in fleet management and operational efficiency. Ideal Experience Previous supervisory or management experience, preferably within the car rental, automotive, or related service industry. Demonstrated track record of achieving operational goals through effective team leadership. Hands-on experience with staff recruitment, training, and performance management. Experience in managing budgets, controlling costs, and driving profitability. Background in fleet operations or logistics is highly desirable. Skills & Competencies Strong leadership and people management skills. Excellent communication and interpersonal abilities. Customer-centric mindset with a proactive approach to problem-solving. Strong organizational and time management skills. Ability to adapt quickly to changing priorities and work effectively under pressure. Analytical thinking and attention to detail for financial and operational tasks. Why Join Us? Be part of a fast-growing company that values leadership and teamwork. Lead a dynamic team and ensure high levels of customer satisfaction. Enjoy opportunities for career growth and professional development. Work in a supportive environment where your contributions make a real impact. If you’re ready to take charge, lead a team, and drive success at our station, apply today! Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a value for money positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com

Requirements

Must-haves

Join Our Team as a Operations Manager – Lead, Manage, and Drive Success!
Operational Management: Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.
Manage the availability, maintenance, and condition of the vehicle fleet.
Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.
Customer Service: Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.
Train and support staff in delivering excellent customer service at every interaction.
Staff Management: Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives.
Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.
Sales and Financial Management: Monitor and achieve sales targets, including upselling additional services.
Manage the station’s budget, control operational costs, and ensure profitability.
Fleet Management: Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.
Work closely with maintenance teams to ensure timely servicing and repairs.
Optimize fleet utilization to meet customer demand and minimize idle time.
Compliance and Safety: Ensure all station operations comply with company policies, industry regulations, and legal requirements.
Maintain a safe and secure environment for both employees and customers.
Oversee proper documentation and record-keeping for all transactions.
Proven leadership and management experience in a fast-paced environment.
Strong customer service skills and a focus on delivering exceptional results.
Sales-driven attitude with the ability to meet and exceed targets.
Excellent organizational and multitasking abilities.
Experience in fleet management and operational efficiency.
Ideal Experience
Previous supervisory or management experience, preferably within the car rental, automotive, or related service industry.
Demonstrated track record of achieving operational goals through effective team leadership.

Nice-to-haves

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Application prep

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Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Professional Development