Job description

As an End User Trainer & Product Demonstration Specialist, you will be the person who makes the Brivo platform "sing" for customers, prospects, partners, and internal audiences. This is a hybrid pre- and post-sales role: one day you are delivering a sharp, story-driven demo that shows a prospect exactly how Brivo solves the problems they came in with; the next you are leading a structured, tailored training session that ensures an existing customer gets full value from the system they bought. You will begin by taking over reseller and end user training of our Brivo Visitor Management platform (powered by Envoy). In that position you add value by enabling our partners, gain end user experience you can draw from, and ramp on our Brivo Access Control and Brivo Eagle Eye Video platforms. From there, you will become the go-to resource for high-stakes demonstrations (executive, board, investor, and strategic customer meetings), and ultimately help raise the demo standard across Brivo by coaching sales, RSAM, and Customer Success team members on the art of the demo. Key Responsibilities • Deliver Brivo Visitor Management (BVM) Certification Training to resellers and manage implementation and training resources • Deliver polished, problem-first product demonstrations for prospects and customers across the Brivo platform • Prepare for every demo by gathering context from the account owner (what the customer asked about, what problems they are trying to solve, what will move the conversation forward) and tailor the session accordingly, rather than walking through every feature • Connect features to real-world value through customer stories and use cases that resonate with security, facilities, and executive audiences • Serve as Brivo's primary demonstrator for high-visibility meetings such as executive briefings, board and investor sessions, and strategic account reviews • Design and deliver BVM end-user training sessions built around the customer's actual questions and goals, using a flexible discovery-based approach rather than a fixed SKU menu • Follow and adapt structured training syllabi when appropriate to ensure customers can accomplish the key tasks they need in the platform • Field competitor and "how does this compare" questions confidently during demos and training • Coach and develop internal demonstrators: observe demos, deliver constructive feedback, run role-play and mock-customer scenarios, and help build an internal pool of certified demo experts • Enable the Customer Success team to give immediate, hands-on feature walkthroughs when customers call with questions, instead of redirecting to links or paid services • Partner with University to define and track training quality measures (post-session evaluations, learner feedback, adoption indicators) • Maintain deep, current product knowledge across access control, video, visitor management, and mobile credentials, and continuously learn as the platform evolves • Work independently with outstanding communication skills to set and meet quarterly objectives • Support additional University and Training & Enablement initiatives as needed, in a helpful spirit of collaboration Skills, Knowledge & Expertise About You • Proven experience delivering compelling, customer-facing software demonstrations in a pre-sales or sales engineering capacity required • Proven experience facilitating live training or certification sessions for end users and partners (virtual and in-person regional sessions) required • Demonstrated storytelling ability: you can translate features into outcomes and hold the attention of both technical and executive audiences required • Strong discovery and listening skills; ability to quickly identify what a customer actually needs to see and shape a session around it required • Ability to rapidly learn and demonstrate a broad, evolving product portfolio, including partner-integrated products required • Comfort presenting in high-stakes settings with senior stakeholders required • Experience giving constructive feedback and coaching peers on presentation or facilitation skills required • Outstanding communication, time management, and organizational skills required • Experience building or contributing to sales enablement or demo certification programs preferred • Bachelor's degree (BA/BS) in a related field, or equivalent experience required Preferred skills: • Experience in the physical security, access control, video surveillance, or visitor management industry • Familiarity with the Envoy platform • Familiarity with Brivo Access and Brivo Eagle Eye Video platforms • Experience with adult learning principles or instructional design fundamentals • Experience defining and tracking training effectiveness metrics • Experience working alongside channel partners and resellers • Experience using Asana or a similar project management system • Experience with Google Suite and Apple products Why Work for Brivo? Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security. • Innovation-Driven: Work on essential systems that protect the health, safety, and welfare of people and property worldwide. • Experience: We thrive on in-person collaboration and a "one-team" atmosphere. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security. • Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Discretionary Time Off (DTO) policy that empowers you to take the time you need to maintain a healthy work-life balance. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.

Requirements

Must-haves

Deliver Brivo Visitor Management (BVM) Certification Training to resellers and manage implementation and training resources
Deliver polished, problem-first product demonstrations for prospects and customers across the Brivo platform
Connect features to real-world value through customer stories and use cases that resonate with security, facilities, and executive audiences
Serve as Brivo's primary demonstrator for high-visibility meetings such as executive briefings, board and investor sessions, and strategic account reviews
Design and deliver BVM end-user training sessions built around the customer's actual questions and goals, using a flexible discovery-based approach rather than a fixed SKU menu
Follow and adapt structured training syllabi when appropriate to ensure customers can accomplish the key tasks they need in the platform
Field competitor and "how does this compare" questions confidently during demos and training
Coach and develop internal demonstrators: observe demos, deliver constructive feedback, run role-play and mock-customer scenarios, and help build an internal pool of certified demo experts
Enable the Customer Success team to give immediate, hands-on feature walkthroughs when customers call with questions, instead of redirecting to links or paid services
Partner with University to define and track training quality measures (post-session evaluations, learner feedback, adoption indicators)
Maintain deep, current product knowledge across access control, video, visitor management, and mobile credentials, and continuously learn as the platform evolves
Work independently with outstanding communication skills to set and meet quarterly objectives
Support additional University and Training & Enablement initiatives as needed, in a helpful spirit of collaboration

Nice-to-haves

Experience building or contributing to sales enablement or demo certification programs preferred
Experience in the physical security, access control, video surveillance, or visitor management industry
Familiarity with the Envoy platform
Familiarity with Brivo Access and Brivo Eagle Eye Video platforms
Experience with adult learning principles or instructional design fundamentals
Experience defining and tracking training effectiveness metrics
Experience working alongside channel partners and resellers
Experience using Asana or a similar project management system
Experience with Google Suite and Apple products
Why Work for Brivo?
Innovation-Driven: Work on essential systems that protect the health, safety, and welfare of people and property worldwide.

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goai

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Benefits

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Dental

Vision

401k