Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Senior Lead Technical Product Manager is responsible for defining and executing the product vision, strategy, roadmap, and priorities for a portfolio of technology services and platforms. This role balances business objectives, customer needs, technical feasibility, and operational requirements to deliver scalable, high-value solutions. The successful candidate will drive service modernization through automation, self-service capabilities, and continuous improvement initiatives that enhance reliability, efficiency, and customer experience. As a technical product leader, they will translate complex business and technical requirements, influence architectural decisions, and serve as a trusted advisor to stakeholders. The role also leads cross-functional Agile delivery, including backlog management, user story refinement, sprint execution, and alignment across engineering, operations, and business teams to ensure successful product outcomes. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities • Develop and maintain a prioritized roadmap for capabilities, enhancements, and platform evolution. • Balance business priorities, technical feasibility, customer demand, and operational needs. • Continuously evaluate opportunities to improve efficiency, adoption, and user experience. • Define, catalog, and standardize services and capabilities within the workstream. • Break complex offerings into consumable services and features. • Establish clear service definitions, value propositions, and customer-facing outcomes • Drive Automation and Continuous Improvement by assessing current-state processes and identify maturity gaps. • Champion automation, self-service capabilities, and operational simplification. • Partner with engineering teams to improve scalability, reliability, and operational efficiency. • Work closely with development teams to translate complex technical requirements into actionable tasks. • Act as a technical advisor to stakeholders, providing insights and recommendations on product features and architecture and serve as the primary point of contact for all technical product-related queries. • Manage product communications including release notes, customer feedback and other artifacts • Conduct regular meetings with cross-functional teams to ensure alignment and progress tracking. • Own and prioritize the product backlog, ensuring alignment with business priorities and team capacity. • Partner with scrum master & engineering leaders to define and refine user stories, acceptance criteria, and technical specifications. • Facilitate sprint planning, reviews, and retrospectives to foster continuous improvement. What We Look For in a Candidate • Bachelor's degree in Computer Science, Engineering, or a related field. • 8+ years of proven experience as a Technical Product Owner/Manager or similar role, with a focus on technical products. Cloud experience is preferred. • Strong understanding of software development lifecycles, API design, devops, cloud computing, and data management. • Excellent organizational and leadership skills with the ability to inspire and guide teams toward a shared vision. • Exceptional verbal and written communication skills to convey technical concepts to diverse audiences. • Proficiency in Agile frameworks such as Scrum or Kanban, as well as tools like Jira or Trello. • Ability to think critically and address challenges with innovative solutions. • Experience in a dynamic environment with shifting priorities and new opportunities. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 343419 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: jobs.lumen.com Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: jobs.lumen.com Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Requirements

Must-haves

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a remote opportunity open to candidates located anywhere in the U.S.
The Main Responsibilities
Develop and maintain a prioritized roadmap for capabilities, enhancements, and platform evolution.
Balance business priorities, technical feasibility, customer demand, and operational needs.
Continuously evaluate opportunities to improve efficiency, adoption, and user experience.
Define, catalog, and standardize services and capabilities within the workstream.
Break complex offerings into consumable services and features.
Establish clear service definitions, value propositions, and customer-facing outcomes
Drive Automation and Continuous Improvement by assessing current-state processes and identify maturity gaps.
Champion automation, self-service capabilities, and operational simplification.
Partner with engineering teams to improve scalability, reliability, and operational efficiency.
Work closely with development teams to translate complex technical requirements into actionable tasks.
Act as a technical advisor to stakeholders, providing insights and recommendations on product features and architecture and serve as the primary point of contact for all technical product-related queries.
Manage product communications including release notes, customer feedback and other artifacts
Conduct regular meetings with cross-functional teams to ensure alignment and progress tracking.
Own and prioritize the product backlog, ensuring alignment with business priorities and team capacity.
Partner with scrum master & engineering leaders to define and refine user stories, acceptance criteria, and technical specifications.
Facilitate sprint planning, reviews, and retrospectives to foster continuous improvement.
What We Look For in a Candidate
Bachelor's degree in Computer Science, Engineering, or a related field.
Strong understanding of software development lifecycles, API design, devops, cloud computing, and data management.
Excellent organizational and leadership skills with the ability to inspire and guide teams toward a shared vision.

Nice-to-haves

8+ years of proven experience as a Technical Product Owner/Manager or similar role, with a focus on technical products. Cloud experience is preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiagilescrumapijira

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Vision