Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Group Policy Administration Analyst is responsible for collaborating with internal and external partners to design, develop, and deliver innovative enrollment and reenrollment communications, including the creation and maintenance of kits and automated document solutions for Executive Benefits customers across the US. This is an exciting opportunity to partner across teams to deliver high-impact enrollment and reenrollment communications, leveraging data, technology, and process innovation to enhance the customer experience for Executive Benefits clients. • Partner with stakeholders to manage communication projects, align expectations, and provide status updates through final delivery. • Analyze and transform data from multiple systems to produce accurate, customer-specific documents that meet branding standards. • Audit documents against source data to ensure quality, accuracy, and completeness. • Create and fulfill enrollment materials and document requests across paper and digital formats. • Execute reports, queries, and troubleshooting activities to support business needs and resolve partner/customer issues. • Support operational excellence by applying service guidelines, educating partners, recommending process improvements, and assisting with special projects. • 2–3+ years of progressive business experience, preferably within the insurance industry. • Advanced proficiency in Microsoft Excel, Word, Access, and PowerPoint, including formulas and document formatting. • Strong knowledge of Adobe Acrobat and experience using AI-enabled tools. • Excellent proofreading skills with a high level of accuracy and attention to detail. • Analytical problem-solver with the ability to streamline and simplify complex processes. • Strong communication, collaboration, and relationship-building skills, with the ability to manage high-volume workloads independently. • Bachelor’s degree or equivalent combination of education and experience. • Proven collaboration, problem-solving, and partnership skills across teams. • Strong verbal, written, presentation, and virtual communication abilities. • Knowledge of MetLife group products, including plan designs and product features. • Self-motivated learner committed to professional development and business knowledge growth. • Advanced Microsoft Office skills, including Excel, Access, PowerPoint, Word, and Visual Basic coding in Word documents. The expected salary range for this position is $41,600 - $55,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here . About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Requirements

Must-haves

Partner with stakeholders to manage communication projects, align expectations, and provide status updates through final delivery.
Analyze and transform data from multiple systems to produce accurate, customer-specific documents that meet branding standards.
Audit documents against source data to ensure quality, accuracy, and completeness.
Create and fulfill enrollment materials and document requests across paper and digital formats.
Execute reports, queries, and troubleshooting activities to support business needs and resolve partner/customer issues.
Support operational excellence by applying service guidelines, educating partners, recommending process improvements, and assisting with special projects.
2–3+ years of progressive business experience, preferably within the insurance industry.
Advanced proficiency in Microsoft Excel, Word, Access, and PowerPoint, including formulas and document formatting.
Strong knowledge of Adobe Acrobat and experience using AI-enabled tools.
Excellent proofreading skills with a high level of accuracy and attention to detail.
Analytical problem-solver with the ability to streamline and simplify complex processes.
Strong communication, collaboration, and relationship-building skills, with the ability to manage high-volume workloads independently.
Bachelor’s degree or equivalent combination of education and experience.
Proven collaboration, problem-solving, and partnership skills across teams.
Strong verbal, written, presentation, and virtual communication abilities.
Knowledge of MetLife group products, including plan designs and product features.
Self-motivated learner committed to professional development and business knowledge growth.
Advanced Microsoft Office skills, including Excel, Access, PowerPoint, Word, and Visual Basic coding in Word documents.
Benefits We Offer

Nice-to-haves

None flagged.

Application prep

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Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave

Wellness

Professional Development