Job description

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. Optum, part of UnitedHealth Group (NYSE: UNH), is a leading information technology-enabled health services and software business dedicated to helping make the health system work better for everyone. We work with governments, employers, partners, and providers to care for over 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care. With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. At OptumInsight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, advisory, and revenue cycle management offerings to help make health care work better for everyone. The Provider Market Strategic Account Executive is the executive point of contact for key strategic Provider clients. The Strategic Account Executive is charged with developing and executing on strategic and commercial plans to achieve above-market growth in delivering Provider solutions to our customers. The strategic account executive is accountable for profitable growth and deployment of the overall Provider portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, the strategic account executive will work with team members across Optum Insight, Optum Health, Optum RX and UHC to align on customer plans and priorities. The strategic account executive is accountable for driving growth within the account as it contributes to the regional and market P&Ls. You will engage matrixed teams in support of account objectives for revenue, earnings, growth and client satisfaction. This includes engaging with the sales teams, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives. This role will be strategically aligned to our Metro NY/NJ/market: Travel for this role will be required 25% of the time based on the client's need. If you are located in Metro NY/NJ/Philadelphia area, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Build, nurture and grow intimate, consultative relationships with key Provider clients to understand the client's strategy and business needs. Use enterprise-approved AI-enabled insights, where appropriate, to deepen understanding of client priorities and continuously assess the value that Optum solutions are delivering • Lead team members across the matrix to develop approaches that increase the value we provide and the impact Optum has on the client's business • Create a value story consistent with the client's strategy, including effectively positioning AI-enabled solutions as part of the broader Optum value proposition. Present the value of Optum solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site meetings • Ensure service and delivery commitments to client are met • Coordinate and influence service delivery and effective operational interface between clients and Optum teams related to Provider solutions. Work with Optum teams to drive resolution to performance opportunities and issues • Negotiate renewals, contractual agreements, statements of work, and performance guarantees while serving as liaison with contracting / legal / finance • Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales • Develop and present reporting of savings achievements, opportunities, and service level agreements, using enterprise-approved AI tools to strengthen analysis, recommendations, and executive-ready communication • Business process management and entry of timely updates to CRM system, including but not limited to client planning, opportunity management, contact management, current solution footprint, etc. Apply an AI-first mindset to support disciplined account planning, stakeholder mapping, and opportunity management • Drive outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies • Influence external customers at the VP & C-Suite level as a trusted executive partner and advisor • Deliver exceptional customer Net Promotor Score (NPS) results • Leverage enterprise-approved AI tools and emerging technologies to enhance client outcomes, uncover strategic opportunities, improve operational efficiency, and deliver measurable business value while maintaining responsible and ethical AI practices You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • 7+ years of experience in a strategic, leadership, consultant or related role within the healthcare industry where you have been responsible for driving various KPIs/metrics and growth • 5+ years of experience working with stakeholder and business leaders to drive outcomes • Experience in driving deep, productive relationships with external clients • A high level of understanding of the healthcare market, specifically in the provider market • History of leading, influencing and managing indirect, matrixed teams with successful people and team leadership experience - motivating, mentoring, and developing talent • Track record of success driving client success across highly complex and matrixed organizations • Demonstrated success building and evolving relationships with internal C-suite and matrixed stakeholder teams • Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities • Proven ability to analyze complex market opportunities, including the effective use of enterprise-approved AI tools and data-driven insights, and develop creative solutions to a wide variety of unique market problems • Ability to travel 25% of the time based on business needs • Currently reside in one of the following areas: Metro NY/NJ/Philadelphia area • Driver's License and access to reliable transportation Preferred Qualifications: • Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets) • Experience working across UHG, Optum and UHC lines of businesses • Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers • Direct experience working with clinical leaders • Direct experience working with product and technology teams • Prior P&L ownership • Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency • Demonstrated solid strategic planning, analytics, AI fluency, and problem-solving skills, including the ability to apply enterprise-approved AI tools responsibly to improve insight, efficiency, and business outcomes • Proven application of change management methodologies • Proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $90,000 - $195,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives. UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

Must-haves

If you are located in Metro NY/NJ/Philadelphia area, you will have the flexibility to work remotely* as you take on some tough challenges.
Lead team members across the matrix to develop approaches that increase the value we provide and the impact Optum has on the client's business
Ensure service and delivery commitments to client are met
Negotiate renewals, contractual agreements, statements of work, and performance guarantees while serving as liaison with contracting / legal / finance
Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales
Develop and present reporting of savings achievements, opportunities, and service level agreements, using enterprise-approved AI tools to strengthen analysis, recommendations, and executive-ready communication
Influence external customers at the VP & C-Suite level as a trusted executive partner and advisor
Deliver exceptional customer Net Promotor Score (NPS) results
7+ years of experience in a strategic, leadership, consultant or related role within the healthcare industry where you have been responsible for driving various KPIs/metrics and growth
5+ years of experience working with stakeholder and business leaders to drive outcomes
Experience in driving deep, productive relationships with external clients
A high level of understanding of the healthcare market, specifically in the provider market
History of leading, influencing and managing indirect, matrixed teams with successful people and team leadership experience - motivating, mentoring, and developing talent
Track record of success driving client success across highly complex and matrixed organizations

Nice-to-haves

Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
Experience working across UHG, Optum and UHC lines of businesses
Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers
Direct experience working with clinical leaders
Direct experience working with product and technology teams
Prior P&L ownership
Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Demonstrated solid strategic planning, analytics, AI fluency, and problem-solving skills, including the ability to apply enterprise-approved AI tools responsibly to improve insight, efficiency, and business outcomes
Proven application of change management methodologies
Proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: radancy
Effort: medium

Benefits

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Vision

401k