Job description

THE GAP NO ONE HAS FILLED Every complex system in America has a profession whose job it is to be your trusted guide. A lawyer for legal. An accountant for taxes. A financial advisor for your money. Healthcare, a trillion-dollar industry that touches every single family, leaves us on our own. 99% of care happens when someone steps outside the four walls of a doctor's office. Hera is creating a new profession in healthcare to fill that last mile gap: the Hero, a dedicated care manager for your family. Our Heroes educate, coordinate, and advocate for the most vulnerable population. We're covered by insurance, so we can serve every family in America. MEETING VERY FAMILY THAT NEEDS A HERO The demand for Hera is real, raw, and palpable. Families come to us in the hardest experience of their lives. Today, we meet most of them through their doctors: a strategic channel we've built through close partnerships with the country's top health systems. But millions of families never receive that introduction. Instead, it’s an adult daughter opening her laptop late at night after putting her children to bed, overwhelmed and burnt out. She’s awake searching at midnight about what options exist for her mom, anxious about every decision she’s making and wondering if it’s the right one. She doesn’t know a trusted profession like ours exists. Nobody’s told her that she doesn’t have to figure this out alone. This is not a traditional growth role. Families don’t know the category exists, don’t know what to search for, and often don’t understand how a Hero could help. It’s our responsibility to educate the market and meet them in the moment they’re looking for help. It’s also the most emotionally charged experience of their life. Every touchpoint has to earn trust. OUR FOUNDING TEAM We’ve raised $34M from Accel and Bain Capital Ventures and 10x’d revenue over the last six months organically through close partnerships with Weill Cornell, NYU Langone, UCSF, USC, and Mount Sinai. The Chief of Geriatrics at Weill Cornell and Director of Geriatrics at NYU Langone have joined us as clinical advisors. The CFO of Mount Sinai has invested in us. The customer feedback is the most positive our team has seen in our careers. Along the way, we threw an art show for an 88-year-old artist that went viral ny1.com and a talent show instagram.com where every act was over 65. You’ll build Hera alongside co-founders Jenny linkedin.com, Myles linkedin.com, and Connie linkedin.com, and a team from Palantir and Headway. As part of our founding team, you will have meaningful ownership in the company. We work together in person in NYC. Read our story and watch our launch video here hellohera.com. THE ROLE You own how families find Hera. You’ll build our consumer growth engine from the ground up. Deeply understand who we serve. You’ll immerse and fully understand the mental model of those we support, the trigger events where they think “I can’t do this alone”, the communities and resources they turn to for answers, and the hesitations that linger at the back of their mind before they say yes to support. Educate the market. No one knows what to search for. They’re looking for answers on what’s going on in their life right now “mom keeps falling”, “dad was just discharged from the hospital”, “mom keeps mixing up her meds”. You will find the language that makes Hera instantly understandable, Own the family demand engine. You’ll build and run our direct-to-family channels across search, content, community, social, and more. You’ll own the full funnel: how families learn about us, what convinces them to trust us, and what gets them to reach out. Experiment relentlessly, and do it with a flair. Everything we do at Hera is distinctive. We threw an art show for an 88-year-old that went viral and a talent show where every act is over 65. We want the same originality in how we build demand. You'll ship scrappy tests fast, kill what doesn't work without ego, and double down on what does. The best ideas in this role aren't in any growth playbook you've read. WHO YOU ARE - You’re analytical and truth seeking. You know the difference between a metric moving in the right direction and a future growth channel of the business. You understand unit economics and make commercially sound decisions. - You’re creative and generative. We don’t just do things because others do. You constantly produce new hypotheses, messages, campaigns, and channels to find the one that’s authentic to us and really works to scale. - You’re obsessed with the customer. Quant tells you what; qual tells you why. You'll sit with families, listen to calls, and read every message before you write a single headline. You can hold both the spreadsheet and the story of the overwhelmed daughter in your head at once. - You're a builder with incredible pace. You thrive bringing clarity to ambiguity. You aim to learn quickly through scrappy experiments and add rigor once something works. - You understand trust is the asset. We serve a vulnerable population in the hardest moment of their lives. You'd never trade long-term trust for a short-term conversion, because you know trust is the moat and growth compounds on top of it. - Based in NYC or willing to relocate WHAT WE VALUE - Worthy of our parents. We don't leave the 20% behind, because that applies to someone's mother. Quality isn't a constraint we tolerate on the path to growth. Quality is the strategy. - Collaboration must be an accelerant. Not everything will be collaborated on and that's fine. We assume good intent always and push the ball forward. - Celebrate human. Humans are at the heart of everything we do: every product decision, every Hero we choose to hire, every person we bring onto the team. For us, empathy is fuel to move with urgency because we know every single day matters for those we serve. We look for missionaries not mercenaries. - Enjoy the uphill. Wrestling problems this hard, in an industry this broken, is a privilege most people never get. We're excited for the summit but the joy is in the climb. If the hard part isn't what's pulling you, this might be the wrong climb. - Attack. Nothing is created in this world without an extraordinary amount of effort. In order to will the change we want to see in the world, we attack problems and play offense. We're here to win to ensure our customers get the world they deserve. - Our promise is we will stretch your limits and trust you to own unreasonably substantial outcomes. If this speaks to you, let's talk: jenny@hellohera.com

Requirements

Must-haves

The demand for Hera is real, raw, and palpable. Families come to us in the hardest experience of their lives.
Today, we meet most of them through their doctors: a strategic channel we've built through close partnerships with the country's top health systems.
She doesn’t know a trusted profession like ours exists. Nobody’s told her that she doesn’t have to figure this out alone.
You own how families find Hera. You’ll build our consumer growth engine from the ground up.
You’re creative and generative. We don’t just do things because others do. You constantly produce new hypotheses, messages, campaigns, and channels to find the one that’s authentic to us and really works to scale.
You're a builder with incredible pace. You thrive bringing clarity to ambiguity. You aim to learn quickly through scrappy experiments and add rigor once something works.
Based in NYC or willing to relocate
Worthy of our parents. We don't leave the 20% behind, because that applies to someone's mother. Quality isn't a constraint we tolerate on the path to growth. Quality is the strategy.
Collaboration must be an accelerant. Not everything will be collaborated on and that's fine. We assume good intent always and push the ball forward.
Our promise is we will stretch your limits and trust you to own unreasonably substantial outcomes. If this speaks to you, let's talk: jenny@hellohera.com

Nice-to-haves

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Platform: ashby
Effort: quick

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