Job description

THE GAP NO ONE HAS FILLED Every complex system in America has a profession whose job it is to be your trusted guide. You have a lawyer for legal. An accountant for taxes. A financial advisor for your money. Healthcare, a trillion-dollar industry that's arguably the most complex and touches every single family, leaves us on our own. 99% of care happens when someone steps outside the four walls of a doctor's office. Hera is creating a new profession in healthcare to fill that gap: the Hero, a dedicated senior care expert for your family. Our Heroes educate, coordinate, and advocate for the most vulnerable population in the healthcare system. We’re covered by insurance, so we can serve every family in America. BUILDING THE MOST TRUSTED INTERFACE OF HEALTHCARE We are in the business of trust. We're designing for the most emotionally charged moments of our customers' lives; the bar isn't just delight, it's trust. Hera's brand promise is simple: care worthy of our parents. This promise is our moat. It's what physicians refer to, families buy, what Heroes deliver, and what the product must unlock and enforce at every touchpoint. OUR PRODUCT CHALLENGE The bottleneck isn't demand, it's supply. There aren't enough experts to serve every family who needs us. To scale to all of America, we have to unbundle expertise from the human so that anyone who can foster human connection can become a Hero. The problem is that this expertise is tribal knowledge. One social worker knows how to expedite Medicaid in New York, another knows which home-visiting PT families actually love. It's trapped in people's heads. To solve this, our platform captures every interaction and turns it into compounding intelligence that makes every user smarter. Think Waymo: expert humans do the driving today, and every mile they log trains the system so that tomorrow, anyone — even with zero healthcare background — can perform like a 20-year veteran. The hard part is building a system that knows what to trust, what's gone stale, what's local versus universal, and how to surface the right insight at the right moment. Get it right and you've scaled healthcare expertise beyond the lucky few who know the right person. We wrote more on why and how we are building this technology here. hellohera.notion.site OUR FOUNDING TEAM We've raised $34M from Accel and Bain Capital Ventures and 10x'd revenue over the last 6 months organically through close partnerships with Weill Cornell, NYU Langone, UCSF, USC, and Mount Sinai. Chief of Geriatrics at Weill Cornell and Director of Geriatrics at NYU Langone have joined us as clinical advisors. CFO of Mount Sinai has invested in us. The customer feedback is the most positive our team has seen in our careers. Along the way, we threw an art show for an 88 year old artist that went viral ny1.com and a talent show instagram.com where every act is over 65. You’ll build Hera alongside co-founders Jenny linkedin.com, Myles linkedin.com & Connie linkedin.com and a team from Palantir and Headway. We are in person in NYC. Read our story and watch our launch video here hellohera.com. JOIN OUR APOLLO UNIT TO DO HARD THINGS WITH US We are looking for an ambitious and relentless generalist problem solver to join us on this mission. At other companies this role is often called Business Operations and Strategy. We call it Apollo Unit, drawing inspiration from the mythological figure, to represent the team ethos - surgical execution, relentless truth seeking, and obsession with greatness. You will go where Hera needs you the most, often into unknown terrains, and figure things out. Build the Hero growth engine. Launch new markets. Design systems to uphold quality. Build technology that feels human when humans are getting displaced by technology. When you solve a hard problem, you will know that you’ve empowered some of the most selfless members of our society to tangibly impact the lives of some of those most in need. You will also be rewarded with harder problems. Our promise is we will stretch your limits, and trust you to own unreasonably substantial outcomes. WHAT WE VALUE - Worthy of our parents: We don’t leave the 20% behind, because that applies to someone’s mother. Quality isn’t a constraint we tolerate on the path to growth. Quality is the strategy. - Collaboration must be an accelerant. Not everything will be collaborated on and that's fine. We assume good intent always and push the ball forward. - Celebrate human. Humans are at the heart of everything we do: every product decision, every Hero we choose to hire, every person we bring onto the team. For us, empathy is fuel to move with urgency because we know every single day matters for those we serve. We look for missionaries not mercenaries. - Enjoy the uphill. Wrestling problems this hard, in an industry this broken, is a privilege most people never get. We’re excited for the summit but the joy is in the climb: figuring out how to take down the beast, one foot in front of the other. If the hard part isn't what's pulling you, this might be the wrong climb. - Attack. Nothing is created in this world without an extraordinary amount of effort. In order to will the change we want to see in the world, we attack problems and play offense. We’re here to win to ensure our customers get the world they deserve. If this excites you and these values speak to you, let’s talk: connie@hellohera.com.

Requirements

Must-haves

BUILDING THE MOST TRUSTED INTERFACE OF HEALTHCARE
We are in the business of trust.
We're designing for the most emotionally charged moments of our customers' lives; the bar isn't just delight, it's trust. Hera's brand promise is simple: care worthy of our parents. This promise is our moat.
It's what physicians refer to, families buy, what Heroes deliver, and what the product must unlock and enforce at every touchpoint.
The problem is that this expertise is tribal knowledge. One social worker knows how to expedite Medicaid in New York, another knows which home-visiting PT families actually love. It's trapped in people's heads.
We wrote more on why and how we are building this technology here. https://hellohera.notion.site/what-endures-when-execution-is-free
JOIN OUR APOLLO UNIT TO DO HARD THINGS WITH US
Worthy of our parents: We don’t leave the 20% behind, because that applies to someone’s mother. Quality isn’t a constraint we tolerate on the path to growth. Quality is the strategy.
Collaboration must be an accelerant. Not everything will be collaborated on and that's fine. We assume good intent always and push the ball forward.
If this excites you and these values speak to you, let’s talk: connie@hellohera.com.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

godesign systems

Platform: ashby
Effort: quick