Job description

At Freshworks, we believe great employee experiences start with great people — and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work. In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach, connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management. This is more than just a sales role — it's about impact, collaboration, and growth. What You'll Do: • Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement, and offer tailored solutions that drive real impact. • Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery. • Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process. • Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement. • Collaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer. • 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships • A natural communicator who knows how to listen deeply, ask the right questions, and drive value • Solid understanding of SaaS platforms — bonus points if you've worked with employee experience (EX) solutions • Comfortable working in a fast-paced, evolving environment where your ideas are valued • A consultative, adaptable, and thoughtful approach — you're strategic but also hands-on when needed Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office. The annual base salary range for this position is $100,000 - $130,000. This role is eligible for a target bonus and operates under a 50/50 pay mix (50% base salary, 50% variable compensation). Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Requirements

Must-haves

This is more than just a sales role — it's about impact, collaboration, and growth.
Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement, and offer tailored solutions that drive real impact.
Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery.
Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process.
Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement.
Collaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer.
3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships
A natural communicator who knows how to listen deeply, ask the right questions, and drive value
Comfortable working in a fast-paced, evolving environment where your ideas are valued
A consultative, adaptable, and thoughtful approach — you're strategic but also hands-on when needed
Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office.

Nice-to-haves

Solid understanding of SaaS platforms — bonus points if you've worked with employee experience (EX) solutions
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

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