Job description

At Freshworks, we believe great customer relationships are just the beginning. We're looking for a driven, commercially minded Mid-Market Account Manager who knows how to turn strong partnerships into meaningful business growth. In this role, you'll own and grow a portfolio of existing customers, uncover new opportunities, and help businesses get even more value from Freshworks. You'll be part trusted advisor, part strategic problem-solver, and part dealmaker — building relationships that last while delivering results that matter. If you love connecting with customers, spotting opportunities others might miss, and closing deals that make an impact, we'd love to meet you. What You'll Do • Own your business. Take ownership of a portfolio of mid-market customers, driving revenue through renewals, upsells, and cross-sells while consistently working toward ambitious sales targets. • Find the next big opportunity. Go beyond the initial sale to uncover new use cases, expand into additional teams, and identify opportunities to grow customer relationships. • Build relationships that open doors. Connect with decision-makers and executives, understand their business priorities, and become a trusted partner they turn to for solutions. • Drive deals from start to finish. Lead discovery, navigate complex sales conversations, build compelling business cases, negotiate, and close opportunities. • Turn customer challenges into business wins. Show customers how Freshworks can solve real problems, improve efficiency, and deliver measurable value. • Stay ahead of the game. Build and maintain a healthy expansion pipeline, forecast accurately, and take a proactive approach to hitting your numbers. • Win together. Partner with Customer Success, Marketing, Product, and other teams to create a seamless customer experience and unlock new growth opportunities. • Travel as needed to strengthen customer relationships and create meaningful in-person connects. What You'll Bring • 5+ years of experience in SaaS sales, account management, or solution-based selling, with a demonstrated track record of achieving or exceeding revenue targets. • A growth mindset. You don't just manage accounts — you look for ways to expand them, uncovering opportunities and turning conversations into revenue. • Strong commercial instincts. You're comfortable owning a number, managing a pipeline, forecasting, and navigating complex sales cycles. • Executive presence. You can confidently engage senior stakeholders, ask the right questions, and connect business challenges to solutions that deliver value. • A consultative selling style. You know how to listen, challenge assumptions, and build trust while moving opportunities forward. • A collaborative, adaptable approach. You thrive in a fast-moving environment, embrace change, and know the best wins often come from teamwork. • Bonus points if you've worked with CRM, employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions. Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office. The annual base salary range for this position is $100,000 - $140,000. This role is also eligible for variable compensation. Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Requirements

Must-haves

If you love connecting with customers, spotting opportunities others might miss, and closing deals that make an impact, we'd love to meet you.
Own your business. Take ownership of a portfolio of mid-market customers, driving revenue through renewals, upsells, and cross-sells while consistently working toward ambitious sales targets.
Find the next big opportunity. Go beyond the initial sale to uncover new use cases, expand into additional teams, and identify opportunities to grow customer relationships.
Build relationships that open doors. Connect with decision-makers and executives, understand their business priorities, and become a trusted partner they turn to for solutions.
Drive deals from start to finish. Lead discovery, navigate complex sales conversations, build compelling business cases, negotiate, and close opportunities.
Turn customer challenges into business wins. Show customers how Freshworks can solve real problems, improve efficiency, and deliver measurable value.
Stay ahead of the game. Build and maintain a healthy expansion pipeline, forecast accurately, and take a proactive approach to hitting your numbers.
Win together. Partner with Customer Success, Marketing, Product, and other teams to create a seamless customer experience and unlock new growth opportunities.
Travel as needed to strengthen customer relationships and create meaningful in-person connects.
5+ years of experience in SaaS sales, account management, or solution-based selling, with a demonstrated track record of achieving or exceeding revenue targets.
A growth mindset. You don't just manage accounts — you look for ways to expand them, uncovering opportunities and turning conversations into revenue.
Strong commercial instincts. You're comfortable owning a number, managing a pipeline, forecasting, and navigating complex sales cycles.
Executive presence. You can confidently engage senior stakeholders, ask the right questions, and connect business challenges to solutions that deliver value.
A consultative selling style. You know how to listen, challenge assumptions, and build trust while moving opportunities forward.
A collaborative, adaptable approach. You thrive in a fast-moving environment, embrace change, and know the best wins often come from teamwork.
Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office.

Nice-to-haves

Bonus points if you've worked with CRM, employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions.
Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

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Keywords to mirror

Platform: smartrecruiters
Effort: medium

Benefits

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Vision