Job description

Date: Sep 19, 2026 Location: Webster, MA, US Company: MAPFRE Summary: An IT Infrastructure Director is an experienced leader who manages technical activities and team(s) of engineers, architects, related professionals, and support personnel. This type of Director has likely already proven themselves to be a highly competent technical engineer, who showed a sense of vision, teamwork, and responsibility. Manages, coaches, and leads the efforts of technical staff in the management of projects and responsibility for production support as needed. Responsibilities: • Develops and leads the implementation of a comprehensive infrastructure services strategy, ensuring service availability, performance, security, and alignment with business objectives. • Leads, motivates, and develops a high-performing infrastructure services team, fostering a culture of innovation, continuous improvement, and talent development. • Drives innovation in infrastructure services by evaluating and implementing new technologies (e.g., cloud, automation) to improve efficiency, scalability, and security. • Provides strategic guidance and direction to IT leadership. • Makes strategic decisions on infrastructure services strategy, resource allocation, budget management, and technology adoption, aligning with business goals and IT objectives. • Regularly interacts with senior business stakeholders to understand their needs and ensure alignment with infrastructure services strategy. • Develops and manages the infrastructure services budget, ensuring efficient resource allocation and cost optimization in line with strategic goals. • Establishes and maintains strong relationships with key infrastructure vendors, overseeing vendor selection, contract negotiation, and service level agreements (SLAs) • Identifies, assesses, and mitigates risks associated with infrastructure services, ensuring business continuity and disaster recovery. • Maintains clear and consistent communication with stakeholders (business partners, senior leadership, team members) regarding infrastructure services strategy, performance, and initiatives. • Objective oriented / tactical and strategic near-term priorities. Experience and Qualifications: • Bachelor’s Degree in computer science, Information Technology, or related field/experience required. • Master’s Degree preferred. • 10+ years of experience in infrastructure engineering and operations, with a minimum of 7-10 years of experience in a leadership role managing infrastructure services teams. • Experience with IBM Power (800, 980, P10) Platforms preferred. • Strong skills in the areas of installation, configuration, deployment, monitoring, troubleshooting, performance tuning and production support for application servers, such as Apache web servers/Tomcat and WebSphere. • Solid working knowledge of Network and Security technology. • Experience managing UNIX/Linux systems; and general Understanding of virtualization technologies. • Ability to communicate technical problems to non-technical staff. • Backup and Disaster Recovery solutions experience a plus, along with Data replication and high availability. • Experience in cloud infrastructure management, cloud migrations, and a strong understanding of infrastructure as code is highly desirable. Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter. Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered. Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts. Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority. Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide. Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Salary Range $170,000 - $220,000 If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com. We are proud to be an equal opportunity employer. Nearest Major Market: Worcester Job Segment: Manager, Computer Science, Engineer, Recruiting, Unix, Management, Technology, Engineering, Human Resources Apply now » Apply now • Apply Now • Start applying with LinkedIn • Please wait... 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Requirements

Must-haves

Sep 19, 2026
Webster, MA, US
Develops and leads the implementation of a comprehensive infrastructure services strategy, ensuring service availability, performance, security, and alignment with business objectives.
Leads, motivates, and develops a high-performing infrastructure services team, fostering a culture of innovation, continuous improvement, and talent development.
Drives innovation in infrastructure services by evaluating and implementing new technologies (e.g., cloud, automation) to improve efficiency, scalability, and security.
Provides strategic guidance and direction to IT leadership.
Makes strategic decisions on infrastructure services strategy, resource allocation, budget management, and technology adoption, aligning with business goals and IT objectives.
Regularly interacts with senior business stakeholders to understand their needs and ensure alignment with infrastructure services strategy.
Develops and manages the infrastructure services budget, ensuring efficient resource allocation and cost optimization in line with strategic goals.
Establishes and maintains strong relationships with key infrastructure vendors, overseeing vendor selection, contract negotiation, and service level agreements (SLAs)
Identifies, assesses, and mitigates risks associated with infrastructure services, ensuring business continuity and disaster recovery.
Maintains clear and consistent communication with stakeholders (business partners, senior leadership, team members) regarding infrastructure services strategy, performance, and initiatives.
Objective oriented / tactical and strategic near-term priorities.
Bachelor’s Degree in computer science, Information Technology, or related field/experience required.
10+ years of experience in infrastructure engineering and operations, with a minimum of 7-10 years of experience in a leadership role managing infrastructure services teams.
Strong skills in the areas of installation, configuration, deployment, monitoring, troubleshooting, performance tuning and production support for application servers, such as Apache web servers/Tomcat and WebSphere.
Solid working knowledge of Network and Security technology.
Experience managing UNIX/Linux systems; and general Understanding of virtualization technologies.
Ability to communicate technical problems to non-technical staff.
Experience in cloud infrastructure management, cloud migrations, and a strong understanding of infrastructure as code is highly desirable.
As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Nice-to-haves

Master’s Degree preferred.
Experience with IBM Power (800, 980, P10) Platforms preferred.
Backup and Disaster Recovery solutions experience a plus, along with Data replication and high availability.

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