Job description

Job Title: Customer Support Job Description The Customer Service Support role is integral in ensuring all retardant orders and inventory movements are processed accurately and in a timely manner for various sites, including Rancho Cucamonga, off-site tolling facilities, terminals, and airbases. This position supports internal supply chain teams to maintain smooth operations and requires conducting all business in a professional, safe, and efficient manner. Responsibilities • Respond to customer calls and inquiries. • Provide front desk coverage. • Communicate order status with customers and team members. • Create and process orders and invoices in ERP. • Manage retardant orders and transfers. • Process invoices, including IPP and mobile bases. • Investigate and resolve customer issues. • Handle sample requests and shipping quotes. • Schedule shipments and maintain records. • Troubleshoot ERP issues. Essential Skills • Minimum of 2 years of customer service experience. • Proficiency in administrative support and data entry. • Strong skills in Excel, Outlook, and Microsoft Office Suite. • Excellent written and verbal communication skills with tact and diplomacy. • Ability to maintain clear and consistent communication with customers, management, and team members. Additional Skills & Qualifications • Experience in a manufacturing environment. • Comfortable with administrative assistance, scanning, and calendar management. • Familiarity with Excel pivot tables. • Highly organized with the ability to manage priorities and multiple tasks effectively. • Strong analytical and problem-solving skills. • Positive attitude and team-oriented, with the ability to interact effectively at all levels of the organization. • Flexible and available for overtime and after-hours work during peak periods. Work Environment This is a 6 month contract to hire job during the busy season (fire season), with a schedule of 7:30 AM to 4 PM, fully onsite. There will be overtime work required during month-end, and possibly working Saturdays depending on when month-end falls in the week. The role requires flexibility and availability for overtime and after-hours work during peak periods. Job Type & Location This is a Contract to Hire position based out of Rancho Cucamonga, CA. Pay and Benefits The pay range for this position is $22.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rancho Cucamonga,CA. Application Deadline This position is anticipated to close on Oct 16, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Requirements

Must-haves

Respond to customer calls and inquiries.
Provide front desk coverage.
Communicate order status with customers and team members.
Create and process orders and invoices in ERP.
Manage retardant orders and transfers.
Process invoices, including IPP and mobile bases.
Investigate and resolve customer issues.
Handle sample requests and shipping quotes.
Schedule shipments and maintain records.
Troubleshoot ERP issues.
Essential Skills
Minimum of 2 years of customer service experience.
Proficiency in administrative support and data entry.
Strong skills in Excel, Outlook, and Microsoft Office Suite.
Excellent written and verbal communication skills with tact and diplomacy.
Ability to maintain clear and consistent communication with customers, management, and team members.
Additional Skills & Qualifications
Experience in a manufacturing environment.
Comfortable with administrative assistance, scanning, and calendar management.
Familiarity with Excel pivot tables.
Highly organized with the ability to manage priorities and multiple tasks effectively.
Strong analytical and problem-solving skills.
Positive attitude and team-oriented, with the ability to interact effectively at all levels of the organization.
Flexible and available for overtime and after-hours work during peak periods.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: phenom
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto