Job description

Location Designation: Hybrid - 3 days per week Role Overview New York Life is seeking an experienced technology leader to serve as Corporate Vice President (CVP), Enterprise Release Manager for Agent and Field Technology. This role is accountable for planning, governing, and executing the enterprise release calendar for field-facing applications, ensuring releases are predictable, low-risk, compliant, and aligned to business, agent and field experience priorities. The role operates within a calendar-based enterprise release model and partners closely with Value Stream leads, Change Management and the Change Advisory Board (CAB). The role also works as a liaison with Agency communication and change management. The CVP acts as the single point for release readiness and orchestration, while enabling delivery teams to operate efficiently within clear enterprise guardrails. What You'll Do: • Own and operate the Enterprise Release Calendar across Foundational business Value Streams, Data, Cyber and ETS related change. Emergency changes are managed outside of this role. • Lead enterprise release planning, dependency management, and execution across multiple value streams. • Partner closely with Quality Engineering to provide evidence-based release readiness (e.g., regression results, performance testing) to support post-release stability. • Partner with ServiceNow Change Management and CAB to ensure compliant, well-documented, and risk-managed releases. • Establish standardized release readiness, go/no-go, and risk assessment processes. • Ensure agent experience, training readiness, and operational preparedness are central to release planning. • Provide executive-level transparency into release readiness, risk posture, and business impact. • Drive continuous improvement by reducing release-related incidents, rollbacks, and emergency changes. • Build and lead an enterprise release management capability aligned to New York Life’s operating model. Success Measures (What Success Looks Like) • Consistent adherence to the enterprise release calendar with limited late changes or deferrals. • Measurable reduction in release-related production incidents, rollbacks, and emergency changes impacting the Field. • Improved release predictability, demonstrated by faster stabilization and fewer post-release defects. • Increased confidence from Agent, Business, and Technology leaders in release readiness and transparency. • Strong, effective partnership with ServiceNow Change Management and CAB, resulting in smoother approvals and audit readiness. • Clear executive visibility into release risk, dependencies, and business impact ahead of go/no-go decisions. What You'll Bring: • 12+ years of experience in technology delivery, release management, or enterprise program leadership. • 5+ years in senior leadership roles within complex, regulated enterprises (financial services or insurance preferred). • Demonstrated experience running calendar-based enterprise release models. • Strong knowledge of ITIL Change and Release Management practices and ServiceNow Change. • Proven ability to communicate complex risk and tradeoffs to senior executives. • Experience working across agent- or field-facing technology domains is strongly preferred. Pay Transparency Salary Range: $147,500-$211,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site . Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com . Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93870

Requirements

Must-haves

Location Designation: Hybrid - 3 days per week
Own and operate the Enterprise Release Calendar across Foundational business Value Streams, Data, Cyber and ETS related change. Emergency changes are managed outside of this role.
Lead enterprise release planning, dependency management, and execution across multiple value streams.
Partner closely with Quality Engineering to provide evidence-based release readiness (e.g., regression results, performance testing) to support post-release stability.
Partner with ServiceNow Change Management and CAB to ensure compliant, well-documented, and risk-managed releases.
Establish standardized release readiness, go/no-go, and risk assessment processes.
Ensure agent experience, training readiness, and operational preparedness are central to release planning.
Provide executive-level transparency into release readiness, risk posture, and business impact.
Drive continuous improvement by reducing release-related incidents, rollbacks, and emergency changes.
Build and lead an enterprise release management capability aligned to New York Life’s operating model.
Success Measures (What Success Looks Like)
Consistent adherence to the enterprise release calendar with limited late changes or deferrals.
Measurable reduction in release-related production incidents, rollbacks, and emergency changes impacting the Field.
Improved release predictability, demonstrated by faster stabilization and fewer post-release defects.
Increased confidence from Agent, Business, and Technology leaders in release readiness and transparency.
Strong, effective partnership with ServiceNow Change Management and CAB, resulting in smoother approvals and audit readiness.
Clear executive visibility into release risk, dependencies, and business impact ahead of go/no-go decisions.
12+ years of experience in technology delivery, release management, or enterprise program leadership.
Demonstrated experience running calendar-based enterprise release models.
Strong knowledge of ITIL Change and Release Management practices and ServiceNow Change.
Proven ability to communicate complex risk and tradeoffs to senior executives.

Nice-to-haves

5+ years in senior leadership roles within complex, regulated enterprises (financial services or insurance preferred).
Experience working across agent- or field-facing technology domains is strongly preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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Platform: eightfold
Effort: medium