Job description

ComResource is looking for a Network & Hosting Infrastructure Specialist. Responsibilities: • Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure including SNMP, SSH, WMI, and WinRM. • Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage. • Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms. • Collaborate with network and hosting teams to maintain accurate credential stores and access policies. • Support service graph connector configurations to ensure proper data flow from infrastructure sources. • Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements. • Document credential management processes, known infrastructure issues, and resolution procedures. • Provide subject matter expertise on network topology, device configurations, and server environments. • Support broader ServiceNow Modernization program objectives as needed. Essentials: • Strong expertise in network infrastructure including routers, switches, firewalls, load balancers, and related device management. • Strong expertise in server and hosting environments including Windows Server, Linux/Unix administration, and virtualization platforms such as VMware and Hyper-V. • Hands-on experience with credential management across diverse network and server device types. • Deep understanding of network protocols including SNMP v1/v2c/v3, SSH, Telnet, WMI, WinRM, and NetBIOS. • Experience troubleshooting connectivity and authentication issues in enterprise environments. • Familiarity with IP address management, network segmentation, and firewall rules that impact device accessibility. • Experience with infrastructure discovery or asset scanning tools. • Familiarity with CMDB concepts and configuration item classification. • Experience working within ITIL-aligned processes. • Background in enterprise-scale environments with diverse and heterogeneous device types. • Scripting skills in PowerShell or Python. • Ability to work independently, triage infrastructure issues, and escalate appropriately. • CompTIA Network+ or equivalent certification. Desired: • Prior experience with ServiceNow ITOM Visibility (Discovery). Req ID: AM51032399

Requirements

Must-haves

ComResource is looking for a Network & Hosting Infrastructure Specialist.
Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure including SNMP, SSH, WMI, and WinRM.
Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage.
Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms.
Collaborate with network and hosting teams to maintain accurate credential stores and access policies.
Support service graph connector configurations to ensure proper data flow from infrastructure sources.
Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements.
Document credential management processes, known infrastructure issues, and resolution procedures.
Provide subject matter expertise on network topology, device configurations, and server environments.
Support broader ServiceNow Modernization program objectives as needed.
Strong expertise in network infrastructure including routers, switches, firewalls, load balancers, and related device management.
Strong expertise in server and hosting environments including Windows Server, Linux/Unix administration, and virtualization platforms such as VMware and Hyper-V.
Hands-on experience with credential management across diverse network and server device types.
Deep understanding of network protocols including SNMP v1/v2c/v3, SSH, Telnet, WMI, WinRM, and NetBIOS.
Experience troubleshooting connectivity and authentication issues in enterprise environments.
Familiarity with IP address management, network segmentation, and firewall rules that impact device accessibility.
Experience with infrastructure discovery or asset scanning tools.
Familiarity with CMDB concepts and configuration item classification.
Experience working within ITIL-aligned processes.
Background in enterprise-scale environments with diverse and heterogeneous device types.
Scripting skills in PowerShell or Python.
Ability to work independently, triage infrastructure issues, and escalate appropriately.

Nice-to-haves

Prior experience with ServiceNow ITOM Visibility (Discovery).
Req ID: AM51032399

Application prep

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Keywords to mirror

accessibilitypython

Platform: avionte
Effort: medium