Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The API Technology Architect is a customer-facing technical specialist within Lumen’s Solutions With Advanced Technology (SWAT) Team . This role helps customers and Technical Sellers successfully use Lumen APIs to automate service ordering, provisioning, modification, management, and integration with customer and partner systems. The API Technology Architect combines hands-on API architecture and integration expertise with technical seller enablement, documentation, training, field support, and product advocacy . The successful candidate will lead API-focused discovery and technical consultations, guide integration designs, help troubleshoot complex customer scenarios, and translate business requirements into secure, supportable, and reusable API-driven solutions. The Main Responsibilities API Architecture and Customer Integration • Lead technical discovery with customers and account teams to understand business objectives, automation goals, systems, workflows, security requirements, operational constraints, and measures of success. • Architect and document customer integration patterns, including system context, API dependencies, request and response flows, authentication, and operational support considerations. Cross-Portfolio Technology Expertise • Collaborate with the appropriate Technology Architects and domain specialists when customer requirements cross product or organizational boundaries. • Help account teams form a coherent API and automation strategy across multiple Lumen products rather than treating each product integration as an isolated activity. Customer and Technical Seller Engagement • Lead or participate in customer workshops, architecture discussions, technical demonstrations, integration reviews, troubleshooting sessions, and onboarding calls. • Serve as an escalation and consultation resource for Technical Sellers who need specialized API knowledge for complex or multi-product opportunities. Documentation, Training, and Knowledge Transfer • Create and maintain practical API enablement resources, including design guides, reference architectures, integration patterns, quick-reference materials, example workflows, and FAQs. • Partner with Product Management, API Platforms, development teams, and documentation owners to improve the usability, consistency, technical accuracy, and discoverability of API resources. • Develop and deliver engaging API education for Technical Sellers and other internal stakeholders through live sessions, recorded demonstrations, short-form instructional videos, technical discussions, office hours, and deeper architecture workshops. Success Measures: • Customers and Technical Sellers being better equipped to evaluate, design, and implement supportable API-driven solutions. • High-quality, reusable API architecture and enablement assets that reduce repeated discovery and make field engagements more consistent. • Measurable progress in API adoption, documentation effectiveness, training usefulness, and customer or field experience where the necessary data is available. What We Look For in a Candidate Qualifications • Bachelor’s degree in Computer Science, Engineering, Information Systems, Telecommunications, or a related field, or equivalent relevant education and professional experience. • 10 or more years of relevant experience in one or more of the following areas: technical pre-sales, solution architecture, API or integration architecture, software or platform consulting, network automation, or telecommunications engineering. • Demonstrated experience leading technical discovery and translating customer business and technical requirements into clear, supportable solution designs. • Working knowledge of API authentication and authorization concepts, including OAuth 2.0, tokens, credentials, scopes, and secure handling of secrets. • Strong written, verbal, listening, presentation, and facilitation skills, with the ability to communicate effectively with developers, engineers, architects, sales teams, product teams, operations teams, and business leaders. • Strong organizational skills and demonstrated ability to manage multiple customer engagements, enablement deliverables, and competing priorities. Work Environment • This is a customer-facing role that may require participation in customer meetings, workshops, industry events, or internal collaboration sessions outside the employee’s primary work location. • Some travel may be required based on customer and business needs. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $118,079 - $157,437 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $123,991 - $165,310 in these states: CO HI MI MN NC NH NV OR RI $129,891 - $173,181 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 343647 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: jobs.lumen.com Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: jobs.lumen.com Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Requirements

Must-haves

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
The Main Responsibilities
API Architecture and Customer Integration
Lead technical discovery with customers and account teams to understand business objectives, automation goals, systems, workflows, security requirements, operational constraints, and measures of success.
Architect and document customer integration patterns, including system context, API dependencies, request and response flows, authentication, and operational support considerations.
Cross-Portfolio Technology Expertise
Collaborate with the appropriate Technology Architects and domain specialists when customer requirements cross product or organizational boundaries.
Help account teams form a coherent API and automation strategy across multiple Lumen products rather than treating each product integration as an isolated activity.
Customer and Technical Seller Engagement
Lead or participate in customer workshops, architecture discussions, technical demonstrations, integration reviews, troubleshooting sessions, and onboarding calls.
Serve as an escalation and consultation resource for Technical Sellers who need specialized API knowledge for complex or multi-product opportunities.
Documentation, Training, and Knowledge Transfer
Create and maintain practical API enablement resources, including design guides, reference architectures, integration patterns, quick-reference materials, example workflows, and FAQs.
Partner with Product Management, API Platforms, development teams, and documentation owners to improve the usability, consistency, technical accuracy, and discoverability of API resources.
Customers and Technical Sellers being better equipped to evaluate, design, and implement supportable API-driven solutions.
High-quality, reusable API architecture and enablement assets that reduce repeated discovery and make field engagements more consistent.
Measurable progress in API adoption, documentation effectiveness, training usefulness, and customer or field experience where the necessary data is available.
What We Look For in a Candidate
Bachelor’s degree in Computer Science, Engineering, Information Systems, Telecommunications, or a related field, or equivalent relevant education and professional experience.
Demonstrated experience leading technical discovery and translating customer business and technical requirements into clear, supportable solution designs.
Working knowledge of API authentication and authorization concepts, including OAuth 2.0, tokens, credentials, scopes, and secure handling of secrets.
Strong organizational skills and demonstrated ability to manage multiple customer engagements, enablement deliverables, and competing priorities.
Work Environment
This is a customer-facing role that may require participation in customer meetings, workshops, industry events, or internal collaboration sessions outside the employee’s primary work location.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiapi

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Vision