Requisition ID: 95847
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
Position Specific Description
The Associate Technical Services Specialist is responsible for ensuring the quality, reliability, security, and operational readiness of cloud-hosted applications and supporting cloud environments. This role combines cloud engineering and administration, quality engineering, test automation, DevOps practices, and application reliability to improve how software is developed, validated, deployed, and operated. This individual partners with application developers and technical teams to manage cloud environments, automate testing and deployments, establish quality controls, improve observability, and proactively identify issues before they impact production.
Responsibilities Include:
Cloud Engineering & Administration
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Administer & Support Cloud Environments across development, testing, and production, ensuring reliable application hosting and operations.
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Provision, Configure & Troubleshoot Cloud Resources , including compute, storage, connectivity, access, and application configurations.
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Monitor Cloud Performance & Reliability across availability, capacity, performance, and overall infrastructure health.
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Automate Cloud Operations & Infrastructure Management using infrastructure-as-code, configuration management, and automation to improve consistency and efficiency.
Quality Engineering & Test Automation
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Design & Maintain Automated Testing Capabilities for cloud-hosted applications across development, testing, and production environments.
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Develop Comprehensive Test Automation covering APIs, integrations, regression, smoke, UI, and end-to-end application workflows.
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Build Reusable Testing Frameworks & Increase Coverage across critical application functionality, integrations, and cloud environments.
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Improve Quality & Reduce Manual Testing by identifying recurring defects, automating regression prevention, and expanding repeatable test execution.
CI/CD & Deployment Automation
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Integrate Automated Testing & Quality Controls into CI/CD pipelines to improve release consistency and application quality.
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Establish Automated Quality Gates & Validation through pre-deployment and post-deployment testing for production releases.
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Develop Reusable Deployment & Recovery Patterns across applications, including automated rollback and recovery capabilities.
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Troubleshoot Pipeline & Deployment Failures across application, configuration, infrastructure, and cloud environments.
Cloud & Application Reliability
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Implement Application & Cloud Observability through health checks, synthetic monitoring, logging, metrics, tracing, dashboards, and alerting.
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Monitor Critical Services & Dependencies to proactively identify reliability risks, performance issues, and single points of failure.
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Support Incident Analysis & Prevention through root-cause analysis and preventative controls addressing production incidents and recurring issues.
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Automate Remediation & Recovery to improve application resiliency, reduce manual intervention, and accelerate service restoration.
Release & Production Readiness
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Establish Production-Readiness & Release-Quality Criteria to ensure applications meet defined standards before deployment.
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Support Production Deployments & Release Validation to confirm successful implementation and operational readiness.
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Ensure Operational Resiliency Before Release by verifying monitoring, alerting, rollback, and recovery capabilities.
Continuous Improvement
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Standardize & Automate Operational Processes to reduce manual effort and improve consistency across cloud, DevOps, and quality engineering.
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Develop Reusable Engineering Standards & Self-Service Capabilities that enable scalable, efficient, and repeatable development practices.
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Drive Metrics-Based Continuous Improvement & Shared Ownership across development teams for quality, reliability, and operational readiness.
The Ideal Candidate Would Have The Following:
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Cloud Engineering & Administration: Experience with AWS, Azure, or GCP; administering and troubleshooting cloud-hosted applications, services, networking, IAM, secrets, and cloud security.
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DevOps & Infrastructure Automation: Experience with CI/CD pipelines, deployment automation, Git-based development, containers, and infrastructure-as-code technologies such as Terraform.
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Quality Engineering & Test Automation: Experience developing automated API, UI, integration, regression, performance, and resiliency testing; demonstrating a reduction in bugs and improvements in application performance.
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Software Development & Integration: Programming or scripting experience with Python, PowerShell, Bash, JavaScript, or similar technologies, with knowledge of APIs, databases, integrations, and cloud architectures.
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Observability & Reliability: Experience with monitoring, logging, metrics, alerting, and troubleshooting using Grafana, Splunk, Datadog, or similar technologies.
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Production Application Support: Experience supporting highly available or business-critical applications, including incident troubleshooting, reliability, and operational readiness.
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Technical Problem Solving: Strong analytical and problem-solving skills with the ability to diagnose issues across applications, infrastructure, integrations, and cloud environments.
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Cloud Certification: AWS, Azure, or GCP certification preferred.
Job Overview
This job evaluates, selects, and applies standard techniques and procedures while using judgment when making adaptations and modifications. Individuals in this role are given assignments that have clear and specific objectives and require investigation of a limited number of variables. Employees in this role perform work involving conventional plans, investigations, surveys, structures, or equipment with relatively few complex features for which there are few precedents.
Job Duties & Responsibilities
• Provides full-time technical support to the operations and business unit personnel
• Performs system testing and documentation to critical systems during significant changes and/or upgrade
• Analyzes and identifies the root cause of - and implements comprehensive technical solutions to - complex application deficiencies and system issues
• Provides technical leadership in the functional specification, design, and implementation of new (as well as enhancements to existing) security center applications and tools
• Develops new (and improves existing) processes with the goal of increasing productivity, reducing risk of system failure, promoting efficiency in work flow, and meeting or exceeding the key operational performance targets
• Establishes, documents, and maintains procedures and guidelines related to the day-to-day operational support provided to the operations and business unit personnel
• Travels to power plants for onsite troubleshooting support
• Performs other job-related duties as assigned
Required Qualifications
• High School Grad / GED
• Experience: 0+ years
Preferred Qualifications
• Bachelor's - Engineering
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group: Exempt
Employee Type: Full Time
Job Category: Technical Specialist
Organization: Florida Power & Light Company
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you.
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