Job description

ABOUT CHARTA HEALTH In an industry where the focus should rightly be on delivering quality care to patients, healthcare providers remain burdened by the complexities of non-clinical operations. Charta is changing that. We're building the operating system for modern healthcare organizations. Our AI platform streamlines critical workflows across revenue cycle, clinical operations, and administrative functions, helping providers and payers operate more efficiently and deliver better patient care. Backed by Bain Capital Ventures, Charta is on a mission to make every healthcare dollar accountable and every chart accurate, reimagining healthcare infrastructure from the ground up. ABOUT THE OPPORTUNITY We're looking for a Senior Product Manager to own platform capabilities end to end, both the external abstractions customers build on and the internal tooling our own engineering team relies on to build and ship. This is an execution-focused role for a senior PM who wants to own both the direction and the day-to-day work of turning bespoke, one-off work into durable, reusable platform. You'll work closely with software engineers, deployment strategists, sales, and customers. You'll be the PM on the ground, setting direction for platform and integrations and then making it real: defining requirements, prioritizing ruthlessly, and partnering with deployment so that what we build for one customer becomes leverage for the next, rather than a one-off build that has to be repeated. This role lives or dies on judgment: knowing which problems to solve once at the platform level and scale, and which to leave as one-off customizations. It takes someone who gets ahead of where the platform needs to go, owns the architecture-level tradeoffs, and cares enough to get the details right. That person is you. WHAT YOU'LL DO We have a product motion that's working. The next phase is scale, and that's where this role lives: building the platform, APIs, and internal tooling that take us from a handful of customers to hundreds, then thousands, without a linear increase in engineering and deployment effort. - Own our platform and integrations roadmap from requirements through launch and iteration - Deeply understand the technical landscape we're integrating into: the legacy systems, data formats, and workflows our customers already run on - Build the map to get us there, and drive engineering toward it - Build the right abstractions and APIs so the product scales cleanly to hundreds and eventually thousands of customers, instead of bespoke work piling up - Partner daily with engineering and deployment strategists to turn each customer's custom build into durable, reusable platform capability - Evaluate build-vs-buy and build-vs-partner tradeoffs for internal tooling and infrastructure, not just customer-facing features - Turn integration and scalability patterns into clear, prioritized specs - Define and maintain the technical standards that keep engineering, deployment, and leadership aligned - Make sharp prioritization calls between platform investment and one-off customer needs, and keep the team focused on the right things WHAT WE'RE LOOKING FOR - 3–8 years in product management, ideally with real ownership of platform, API, or integrations work, not just feature or growth product - A track record of shipping, owning platform or infrastructure work and driving it to outcomes, not just strategy decks - Proven ability to translate customer complexity into modular, reusable systems rather than repeated bespoke builds - Strong technical fluency to collaborate deeply with engineers on real architecture and system tradeoffs - Comfort operating in a genuinely fast-moving, ambiguous environment, ideally with prior exposure to a company scaling quickly - Clear communication and the judgment to prioritize well under ambiguity - Bias for action and ownership; thrives in ambiguity and drives clarity through structured thinking YOU'D BE A GREAT FIT IF YOU - Do the work. You're energized by the day-to-day craft of product, not just the vision. - Turn ambiguity into clarity. You translate customer signals into clear direction and prioritize what matters. - Build systems. You think in systems and abstractions, not one-offs, and design for leverage that scales across customers and teams. - Partner well. You navigate technical and strategic discussions across engineering, deployment, and GTM with confidence. WHAT WE OFFER - Competitive salary and comprehensive benefits package, including health, dental, vision, and life insurance, and more - Team dinners and snacks in the office to keep you at your best - Growth opportunities in a fast-paced, innovative tech startup - Ongoing professional development and access to cutting-edge AI and healthcare tools - Wellness & learning stipends so you can invest in both your health and personal growth - Lively in-person (required 5 days per week) work culture at our headquarters in downtown San Francisco or in our NYC office - $200,000 - $250,000 depending on experience + equity + benefits - Annual performance based bonus up to 30% At Charta, we believe great products begin with great people. You'll be trusted with real ownership and given the autonomy and tools to succeed. If you're excited about healthcare, software, and making complex systems work for people, we'd love to meet you. OUR COMMITMENT TO DIVERSITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

Must-haves

Own our platform and integrations roadmap from requirements through launch and iteration
Deeply understand the technical landscape we're integrating into: the legacy systems, data formats, and workflows our customers already run on
Build the map to get us there, and drive engineering toward it
Build the right abstractions and APIs so the product scales cleanly to hundreds and eventually thousands of customers, instead of bespoke work piling up
Partner daily with engineering and deployment strategists to turn each customer's custom build into durable, reusable platform capability
Evaluate build-vs-buy and build-vs-partner tradeoffs for internal tooling and infrastructure, not just customer-facing features
Turn integration and scalability patterns into clear, prioritized specs
Define and maintain the technical standards that keep engineering, deployment, and leadership aligned
Make sharp prioritization calls between platform investment and one-off customer needs, and keep the team focused on the right things
3–8 years in product management, ideally with real ownership of platform, API, or integrations work, not just feature or growth product
A track record of shipping, owning platform or infrastructure work and driving it to outcomes, not just strategy decks
Proven ability to translate customer complexity into modular, reusable systems rather than repeated bespoke builds
Strong technical fluency to collaborate deeply with engineers on real architecture and system tradeoffs
Comfort operating in a genuinely fast-moving, ambiguous environment, ideally with prior exposure to a company scaling quickly
Clear communication and the judgment to prioritize well under ambiguity
Bias for action and ownership; thrives in ambiguity and drives clarity through structured thinking
Do the work. You're energized by the day-to-day craft of product, not just the vision.
Turn ambiguity into clarity. You translate customer signals into clear direction and prioritize what matters.
Build systems. You think in systems and abstractions, not one-offs, and design for leverage that scales across customers and teams.
Partner well. You navigate technical and strategic discussions across engineering, deployment, and GTM with confidence.

Nice-to-haves

None flagged.

Application prep

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Keywords to mirror

aigoapi

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

Wellness

Professional Development