Job description

We are looking for a highly organized, customer-focused Client Success Manager to lead customer programs from initial implementation through launch and ongoing post-launch support. This role is ideal for someone who combines exceptional attention to detail and a strong sense of urgency with the ability to understand the bigger picture and deliver outstanding customer experiences. The Client Success Manager will serve as a trusted point of contact for customers, coordinating software rollouts, managing project details and deadlines, resolving issues, and partnering with Sales and internal teams to ensure successful customer outcomes. This role requires someone who can manage tactical details, anticipate challenges, meet short-notice deadlines, and maintain a high level of integrity and professionalism in a customer-facing environment. Key Responsibilities • Serve as the primary customer contact throughout implementation, launch, and ongoing post-launch support . • Coordinate customer projects, pilots, tests, and technology rollouts, ensuring details, dependencies, and deadlines are accurately managed. • Maintain strong relationships with key customer stakeholders and participate in regular customer meetings and program reviews. • Provide ongoing product and technical support for software solutions deployed on customer hardware, including troubleshooting, issue resolution, and escalation management. • Respond quickly to customer requests and time-sensitive issues with a strong sense of urgency and ownership . • Partner with Sales and internal teams to execute programs, resolve issues, identify opportunities, and support account growth. • Manage and prioritize multiple projects and competing customer needs while maintaining a high degree of accuracy. • Manage and support the Client Support Specialist team member. What We're Looking For • Exceptional attention to detail and the ability to manage complex projects with many moving parts. • A strong sense of urgency and the ability to deliver accurate, high-quality work under tight or short-notice deadlines. • A customer-first mindset with excellent communication, listening, and relationship-building skills. • High degree of integrity, accountability, and professionalism when working with customers and internal teams. • Ability to balance tactical execution with big-picture thinking and understand how individual details impact the overall customer experience and business. • Strong problem-solving skills and the ability to find solutions with minimal direction. • Excellent organization, time management, and follow-through. • Proficiency with Microsoft Office, particularly Excel and PowerPoint. • Willingness to travel as needed. Education & Experience • Bachelor's degree in Business, Sales, Marketing, or a related field preferred. • 3+ years of experience in customer success, account management, program/project coordination, technical support, or a related customer-facing role. • Experience supporting technology solutions, software implementations, or B2B customers is preferred. Sennco Solutions is a retail security and merchandising company. Sennco offers custom and off-the-shelf hardware and software for asset protection that creates an optimal customer experience. From mobile and technology devices to fragrances, Sennco has over 25 years of experience in solving retail's toughest challenges. Sennco Solutions is owned by InVue, an ASSA ABLOY company. InVue Security Products, Inc and Sennco Solutions are Equal Opportunity employers. Federal law prohibits employers from discriminating against any applicant for employment because of applicant’s race, sex, color, religion, national origin, age, or disability. InVue Security Products, Inc. is fully committed to complying with Federal law and will not discriminate against any applicant for employment.

Requirements

Must-haves

Serve as the primary customer contact throughout implementation, launch, and ongoing post-launch support .
Coordinate customer projects, pilots, tests, and technology rollouts, ensuring details, dependencies, and deadlines are accurately managed.
Maintain strong relationships with key customer stakeholders and participate in regular customer meetings and program reviews.
Provide ongoing product and technical support for software solutions deployed on customer hardware, including troubleshooting, issue resolution, and escalation management.
Respond quickly to customer requests and time-sensitive issues with a strong sense of urgency and ownership .
Partner with Sales and internal teams to execute programs, resolve issues, identify opportunities, and support account growth.
Manage and prioritize multiple projects and competing customer needs while maintaining a high degree of accuracy.
Manage and support the Client Support Specialist team member.
Exceptional attention to detail and the ability to manage complex projects with many moving parts.
A strong sense of urgency and the ability to deliver accurate, high-quality work under tight or short-notice deadlines.
A customer-first mindset with excellent communication, listening, and relationship-building skills.
High degree of integrity, accountability, and professionalism when working with customers and internal teams.
Ability to balance tactical execution with big-picture thinking and understand how individual details impact the overall customer experience and business.
Strong problem-solving skills and the ability to find solutions with minimal direction.
Excellent organization, time management, and follow-through.
Proficiency with Microsoft Office, particularly Excel and PowerPoint.
Willingness to travel as needed.
Education & Experience
3+ years of experience in customer success, account management, program/project coordination, technical support, or a related customer-facing role.

Nice-to-haves

Bachelor's degree in Business, Sales, Marketing, or a related field preferred.
Experience supporting technology solutions, software implementations, or B2B customers is preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

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Effort: medium