Job description

Tier 2 Applications Support Chicago or Peoria, IL | Hybrid | 12 Months Job Details • Estimated Start Date: 5 October 2026 • Building Location: Chicago or Peoria office (hybrid schedule 2x days - could go 5 days in office in the future) • Remote Possibility: Remote-Hybrid • Additional Comments: Chicago or Peoria office (hybrid schedule 2x days - could go 5 days in office in the future) • Daily Schedule: Monday thru Friday; 1st Shift • Estimated Duration: 12 months Position's Contributions to Work Group • Triage & Resolve support tickets as per the defined Service Level agreement • Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls. • Tickets investigation; statistical analyses, testing and analysis of application failures • Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor • Involve in Application Availability & performance monitoring • Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time. Education & Experience Required • Bachelors/ Master’s Degree required with 2-4 years exp in this capacity • No degree but Technical certification with 6+ years exp is welcome as well. Required Technical Skills • At least 2-4 years of experience in Application Support • Expertise with relational databases support, querying and database reporting preferably Snowflake • Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES. • Experience troubleshooting issues related to UI / API & Data flow • Expertise with high availability architecture • Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,) • 2+ years of application support experience for cloud based applications. • Experience working with AWS services and SQL for queries in Snowflake • Experience troubleshooting API's • Background in data management, data engineering, or data operations / Familiarity with ADO pipeline framework • Experience with Python / related scripting language for automation needs • Experience as SRE (Site Reliability Engineering) for improving the application Availability / Performance Soft Skills Required • Working experience with programming languages: Python, Power shell, SQL & JSON • Working knowledge on deploying autoscaling features (no hands-on support required) • Additional Skills & Qualifications • Education & Experience Required: • Requires a college or university degree, with 2-4 years’ experience OR technical certification w/ 8 years’ experience • At least 2-4 years of experience in Application Support

Requirements

Must-haves

Tier 2 Applications Support
Chicago or Peoria, IL | Hybrid | 12 Months
Estimated Start Date: 5 October 2026
Building Location: Chicago or Peoria office (hybrid schedule 2x days - could go 5 days in office in the future)
Remote Possibility: Remote-Hybrid
Additional Comments: Chicago or Peoria office (hybrid schedule 2x days - could go 5 days in office in the future)
Daily Schedule: Monday thru Friday; 1st Shift
Estimated Duration: 12 months
Position's Contributions to Work Group
Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
Tickets investigation; statistical analyses, testing and analysis of application failures
Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoring
Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.
Education & Experience Required
Bachelors/ Master’s Degree required with 2-4 years exp in this capacity
No degree but Technical certification with 6+ years exp is welcome as well.
Required Technical Skills
At least 2-4 years of experience in Application Support
Expertise with relational databases support, querying and database reporting preferably Snowflake
Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.
Experience troubleshooting issues related to UI / API & Data flow
Expertise with high availability architecture

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

goawsapisqlpython

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